Operations / Admin Supervisor

Job Overview

We are seeking a highly organized, proactive, and people-centric Operations & Administrative Supervisor to lead our front-line coordination team. In this role, you will be the central hub of our daily operations, ensuring seamless communication between our staff, field personnel, and clients.

This is not a passive desk job; it is a fast-paced, communication-heavy role that requires exceptional multitasking, quick problem-solving, and top-tier interpersonal skills. If you thrive in a dynamic environment where you can lead a team and directly impact client satisfaction, we want to hear from you.

Key Responsibilities:

Team Leadership & Task Distribution:

• Supervise & Empower: Oversee the daily workflow of the administrative support team, ensuring high morale and productivity.
• Task Delegation: Efficiently distribute daily administrative tasks, inbound requests, and scheduling duties across the team based on current priorities.
• Performance Monitoring: Provide ongoing coaching, feedback, and support to team members to maintain high service standards.

Operational Coordination & Dispatch

• Staff Mobilization: Conduct active outreach and daily check-ins with field staff to confirm schedules, availability, and shift attendance.
• Logistics & Transport Management: Coordinate and oversee the daily scheduling of staff pick-ups and drop-offs, ensuring optimal routing and punctual arrivals.
• Client Briefing Delivery: Contact cleaning and field personnel directly to communicate specific client instructions, special requests, and site-to-site updates.

Problem Solving & Client Relations

• Real-Time Troubleshooting: Act as the first point of escalation for daily operational hiccups (e.g., staff delays, scheduling conflicts, last-minute cancellations) and resolve them swiftly.
• Quality Assurance: Follow up with clients and field staff to ensure instructions were executed perfectly and service standards were met.

Qualifications & Requirements

• Experience: 2–4 years of experience in an administrative supervisor, dispatch coordination, logistics, or high-volume team lead role.
• Communication Skills: Exceptional verbal and written communication skills. You must be comfortable spending a significant portion of your day on the phone directing staff and speaking with stakeholders.
• Interpersonal Prowess: Outstanding "people skills" with the ability to motivate field staff, manage diverse personalities, and remain calm under pressure.
• Problem-Solving: Strong critical-thinking skills with a proven track record of solving logistical puzzles on the fly.
• Tech Savvy: Proficiency with scheduling software, CRM tools, and the MS Office Suite (Excel, Word, Outlook).

What We Offer

• Competitive salary and performance-based incentives.
• A vibrant, supportive, and collaborative team culture.
• Opportunities for professional growth and career advancement.

Work Location: In person