Operations Administrator

Description

Key Responsibilities

• Manage incoming calls and serve as the first point of contact for families and staff
• Communicate with families about make-up sessions, schedule changes, and center closures
• Support staff with client cancellations, mileage questions, and scheduling modifications
• Oversee daily center operations, including scheduling, staffing, inventory, budgeting, and policy implementation
• Lead candidate tours and collaborate with the Recruiting Manager on hiring and staffing projections
• Administer and maintain employee records in Paycom (e.g., I-9s, PTO requests, demographic updates)
• Submit and manage personnel-related documentation (PTO, performance forms, policy compliance)
• Track daily therapy conversions and generate weekly operational reports (utilization, budget, call-outs)
• Monitor and report HIPAA breaches and ensure confidentiality and dignity for all clients
• Foster staff morale, resolve conflicts professionally, and promote a culture of positivity and collaboration
• Strong leadership, interpersonal, and conflict-resolution skills
• Ability to plan strategically and manage multiple priorities simultaneously
• Adaptability to last-minute changes in scheduling and operations
• Clear, concise communication and documentation skills
• Excellent time management, problem-solving, and organizational skills
• Receptiveness to feedback and commitment to professional development
• Ability to build strong internal relationships and uphold organizational policies

Skills, Knowledge and Expertise

• Bachelor’s Degree in Psychology, Education, ABA, or Management (preferred)
• Experience as a Registered Behavior Technician (RBT) for 6–12+ months (preferred)
• 6–12+ months of management, office administration, or supervisory experience in an ABA or healthcare setting
• Proficient in Microsoft Word, Excel, and EMR systems

Compensation & Benefits

• Competitive salary based on experience
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Two weeks of accrued PTO + 9 paid holidays
• A collaborative, mission-driven workplace culture

About Apara Autism Centers