Operations Administrator

We are seeking a highly organized and detail-oriented Operations Administrator to support the daily operations of our dumpster rental company. This role is responsible for dispatching drivers, managing customer orders, coordinating schedules, preparing invoices, and handling general administrative duties to ensure efficient service and customer satisfaction.

The ideal candidate is dependable, able to multitask in a fast-paced environment, and has strong communication and customer service skills.

Key ResponsibilitiesDispatch & Scheduling

• Coordinate and dispatch drivers for dumpster deliveries, swaps, and pickups
• Monitor daily routes and adjust schedules as needed
• Communicate with drivers regarding service updates, delays, and customer requests
• Track completed jobs and ensure timely service execution

Customer Order Management

• Receive and process customer orders by phone, email, or online systems
• Enter and maintain accurate customer information and job details
• Schedule rentals and confirm delivery/pickup times with customers
• Resolve customer inquiries and service issues professionally

Billing & Invoicing

• Prepare and send customer invoices in a timely manner
• Process payments and maintain billing records
• Follow up on outstanding balances and payment collections when necessary
• Assist with basic bookkeeping and reporting tasks

Administrative Duties

• Maintain organized records, files, and operational documents
• Support office operations and daily administrative tasks
• Prepare reports related to dispatching, rentals, and driver activity
• Assist management with operational coordination and process improvements
• Ensure compliance with company procedures and safety guidelines

Qualifications

• Previous experience in dispatching, logistics, transportation, or administrative support preferred
• Strong computer skills, including Microsoft Office and scheduling/billing software
• Excellent communication and customer service skills
• Ability to multitask and work under pressure in a fast-paced environment
• Strong organizational and problem-solving abilities
• High attention to detail and accuracy

Work Environment

• Office-based position with frequent communication with drivers and customers
• Full-time position with occasional after-hours coordination if needed

Pay: $35,000.00 - $45,000.00 per year

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Gainesville, VA 20155