Operations Analyst

About the team/role

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.

Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility rider platform while adding value to the marketplace in Egypt via executing new initiatives.

In this role you will be...

• Collect, analyze, and interpret large datasets related to rider behavior, trip patterns, customer feedback, and operational performance to support data-driven decision-making.
• Support the growth and sustainability of the active rider base by monitoring acquisition and recall performance, ensuring healthy sign-up volumes, conversion rates, and retention metrics.
• Manage and optimize incentive allocation across new rider acquisition and recall initiatives, ensuring efficiency while meeting volume and performance targets.
• Track campaign performance and key KPIs, providing regular insights and recommendations to improve effectiveness and ROI.
• Provide analytical and administrative support for cross-functional projects led by the Operations Manager, including timeline tracking, stakeholder coordination, and progress reporting.
• Evaluate existing operational processes and workflows to identify inefficiencies, gaps, and opportunities for improvement, and support the implementation of optimization initiatives.
• Assist in A/B testing and experimentation, including hypothesis formulation, result analysis, and post-test recommendations.
• Collaborate with Product, Marketing, and CX teams to translate insights into actionable improvements across the rider journey.

We are eager to be in touch with you because you have...

• Bachelor’s degree in Business Administration, Economics, Statistics, or related field.

• 1-3 years of experience in a data analysis, business analysis, or similar role.

• Strong analytical skills with experience in using statistical tools and software.

• Proficient in Microsoft Excel and data visualization tools. SQL knowledge is a plus.

• Excellent organizational and communication skills.

• Ability to work effectively in a team and adapt to a rapidly changing environment.

• Excellent verbal and written communication skills.

You'll love working at DiDi because

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms