Operations Analyst - Non-Systems

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Company Location

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Salary

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Benefits Summary

Flexible and hybrid work arrangements
Paid time off/Paid company holidays
Medical plan options/prescription drug plan
Dental plan/vision plan options
Flexible spending and health savings accounts
401(k) retirement savings plan with a Roth savings option and company matching contributions
Educational assistance program

Overview

The Operations Analyst - Non Systems role is responsible for providing support to analytical staff throughout the rating process to ensure AM Best’s credit ratings are accurate, timely and appropriately documented. The objective of the role is to ensure quality, consistent and timely documentation of the process, as well as provide support and technical guidance to analysts on rating process systems and practices.

Responsibilities

Provide quality control during the rating process, including but not limited to rating committee presentations, the rating committee process, and the publication of ratings, reports, and press releases, as applicable
Proactively identify areas for operational process improvement, including the recommendation and implementation of approved solutions
Facilitate and review documentation, reports and publications created during the rating process for accuracy in accordance with corporate policies and procedures
Provide guidance pertaining to ratings systems for analytical staff and in some cases external clients regarding system features
Ensure that required documents (company reports, correspondence, etc.) that pertain to a company’s rating are obtained on a timely basis and archived properly in the document retention system
Provide support to analytical staff in the processing of information provided by clients or other verified sources for insurance companies followed by AM Best
Proficiently navigate and understand AM Best systems and applications
Train/mentor other Operational staff members on functions of the position and department, if and when needed

Qualifications

Bachelor’s Degree preferred
Preferably 2 to 4 years of experience in a related field
Experience working in a highly regulated industry a plus
Experience developing workflow systems and quality controls a plus

Skills

Approach job function with a "customer service" positive attitude of assisting analytical teams
Highly organized with strong proof-reading skills and attention to detail
Solid verbal and written communication skills
Strong customer service focused attitude towards both internal and external stakeholders; desire to assist the department in accomplishing goals
Ability to work independently and without supervision
Good working knowledge of Microsoft Office applications
Ability to support multiple groups concurrently
Proactive in proposing/developing solutions to operational workflow issues

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