Operations and Communications Manager

Company Overview

Delphi Digital is a research-driven firm, comprised of a global hivemind dedicated to making crypto happen sooner and better than without us. It consists of 4 separate entities (Research, Consulting, Labs, and Ventures) with a shared brand and a shared mission.

About the Role

We are seeking a proactive and detail-oriented Operations and Communications Manager to support our day-to-day operations, internal coordination, and campaign workflows.
This role is ideal for someone who enjoys structure, can manage multiple moving parts across teams, and has a knack for keeping operations running smoothly.

The role also involves managing light customer relations work, CRM data upkeep, and assisting with administrative and operational activities.

Location: Remote

Type: Full-time / Contract

Key Responsibilities

Operational & Workflow Management

• Maintain Monday.com boards and automation systems, ensuring dashboards remain accurate and up to date for management visibility at all times.
• Monitor weekly analyst work tracking, follow up as needed, and proactively alert manager to gaps or delays
• Support the creation and management of internal workflows, dashboards, and forms to streamline project tracking and communication.
• Maintain project timelines and ensure that operational data are consistently updated.
• Prepare and maintain internal reference guides or training materials to simplify team processes.
• Provide backup administrative support for internal operational needs, including backend and CRM systems such as WordPress, Hubspot and Chargebee.
• Assist with cross-team operational tasks, facilitating coordination between departments to ensure smooth execution of deliverables.

Publishing & Campaign Management

• Coordinate report publishing activities — including gathering final approvals from both clients and internal teams, and ensuring consistency across formats and channels.
• Manage timely approvals, documentation, and communication between clients and internal teams to support consistent and efficient content publishing.
  
• Oversee report distribution activities, including executing newsletter campaigns and coordinating dissemination across relevant channels (Twitter, LinkedIn, PR partners).
• Collaborate with the Social Media Manager and Marketing Team to ensure consistent messaging and cohesive amplification across channels.
Track and manage amplification performance, including monitoring impressions and engagement to measure reach and reporting results internally and to clients, as needed.

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Requirements

• 1–3 years of experience in administrative, operations, or coordination roles (internship experience acceptable).
• Strong organizational and multitasking abilities with excellent attention to detail.
• Comfortable using project management or workflow tools (e.g., Monday).
• Basic familiarity with CRMs (HubSpot preferred) and website management tools (e.g., WordPress).
• Good communication and follow-up skills; proactive in ensuring timelines are met.

Why Join Us?

• Work with a leading name in crypto research.
• Help make complex financial concepts accessible and engaging to a broader audience.
• Enjoy the flexibility of a part-time/freelance schedule.

If you thrive in dynamic environments and bring strong operational skills with a problem-solving mindset, we’d love to work with you.