Operations Business Analyst - Service Delivery

About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have

In this position, you will be responsible for performing complex technical and analytical work under limited supervision in support of developing and implementing strategic business solutions through research, audit and analysis of data for the Operations Division. The focus is on end-to-end business process improvements that drive the operation of the business to ensure services and transactions are processed in a timely and accurate manner.

Your Responsibilities

• Participates in process change and redesign to implement improvements (including business requirements and acceptance testing) to support the business units.

• Identifies opportunities and recommends solutions that increases automation and resolves system deficiencies.

• Researches and resolves system issues in a timely and accurate manner.

• Maintains awareness of systems, products and expertise to support business units.

• Participates in assigned work groups, committees, and project implementations.

• Collaborates with business and technical units.

• Acts as a mentor for other individuals in the department.

Required Skills and Experience

• 4+ years of related professional experience. All relevant experience including work, education, transferable skills, and military experience will be considered.

• 3 years analytical experience or equivalent military experience.

• Excellent collaborative, interpersonal, oral and written communication skills.

• Intermediate technical skills (Microsoft Office - Excel, Word, Access).

• Desire to excel and ability to work in a high paced environment, handling multiple responsibilities and projects.

• Strong work ethic, flexible.

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Bachelor's degree.

• Health Insurance experience preferred.

Compensation and Benefits:

Pay Range: $68,900.00 - $91,300.00 - $113,700.00 Annual

Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.

Role Designation

Hybrid

Anchored in Connection

Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com.

Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association.