Operations Control Assistant Manager

Job Title:

Operations Control Assistant Manager (Country)

Department: Operations

Reporting To: Lead Country Operations

Job Purpose

The Operations Control Assistant Manager (Country) supports the implementation of operational control procedures and ensures that all Fulfillment Centers (FCs) within the assigned country consistently meet Floward’s operational standards.The role oversees Operations Agents who conduct final readiness checks and order verification before dispatch, ensuring accuracy, presentation, and adherence to SOPs.This position acts as a link between on-ground operations and country leadership, ensuring consistency, process discipline, and readiness across all fulfillment sites.

Key Responsibilities

1. Fulfillment Control Oversight

• Supervise day-to-day control activities across all FCs to ensure products are accurate and ready for dispatch.
• Lead and monitor Operations Agents performing final verification, packaging, and release checks.
• Conduct regular visits to fulfillment centers to review process adherence and identify improvement areas.
• Coordinate with FC leads to ensure smooth operational flow and timely readiness of orders.

2. Process Compliance & Standardization

• Support the rollout and enforcement of operational control procedures across all FCs.
• Verify that each FC follows Floward’s SOPs for packaging, labeling, and dispatch preparation.
• Identify recurring process issues or non-adherence and implement corrective measures with FC teams.
• Recommend improvements to streamline readiness activities and reduce operational errors.

3. Data Monitoring & Reporting

• Track and review readiness metrics such as accuracy, order completion, and rework cases.
• Maintain accurate daily and weekly reports summarizing operational performance.
• Highlight trends and insights to the Operations Control Manager for decision-making.
• Support data audits and ensure control-related documentation is up to date.

4. Team Leadership & Support

• Lead, coach, and guide Operations Agents assigned across multiple FCs.
• Conduct daily team briefings to communicate priorities and reinforce SOP adherence.
• Ensure balanced manpower distribution and shift coverage across FCs.
• Support onboarding and on-the-job training for new control agents.

5. Stakeholder Coordination

• Work closely with Fulfillment Center Leads, Supply Chain, and Country Operations teams to ensure alignment.
• Escalate operational risks, deviations, or recurring issues to the Operations Control Manager.
• Collaborate with HR and Operations to address manpower or scheduling needs.
• Support readiness for operational reviews and internal audits.

Qualifications & Experience

• Bachelor’s degree in Business, Operations, or Supply Chain Management.
• 6–8 years of experience in fulfillment, logistics, or warehouse operations , preferably within e-commerce or FMCG .
• Experience supervising multi-site operational teams or process control functions.
• Strong understanding of product handling, packaging, and order readiness workflows.
• Proficiency in WMS systems , Excel, and operational reporting tools.
• Strong leadership, problem-solving, and communication skills

About Floward

Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves in creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them. We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion. We also partner with local and international brands to offer a wide range of gifts including chocolate, perfumes,

cakes and more, coupled with our arrangements to create the perfect gift. Operating in 36 cities in nine countries across the MENA region and UK, we guarantee same- day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.

Website: https://www.floward.co