Operations Coordinator

About Us:

One World Rental is an international brand with 10 locations across 7 countries. We are a fast-growing company with ambitions to become the largest short-term IT rental company in the world for business and social events. OWR provides wide-ranging technology solutions for corporate events. Our vast client list includes leading financial and pharmaceutical institutes, the UN, NATO, Glastonbury, NHS, Disney, Formula 1 and many more.

Job Overview:
The Operations Coordinator will play a crucial role in supporting the day-to-day operations of our global events and logistics, with a specific focus on the ASPAC region. This position requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. This is an exciting opportunity to work within our Global Operations Team, supporting the team with a variety of administrative responsibilities like order validation, resource alignment, and project administration.

Job Responsibilities:

• Oversee the scheduling and dispatching of equipment for multiple events within the ASPAC region.
• Ensure timely and accurate deliveries and returns of IT equipment across the ASPAC region.
• Act as the main point of contact between different departments, including warehousing, drivers, and our sales team.
• Coordinate with other global offices to ensure smooth operations, particularly in the ASPAC region.
• Generate reports on inventory levels and equipment conditions.
• Serve as a local contact for clients in the ASPAC region.
• Handle customer inquiries and ensure client satisfaction in the ASPAC region.
• Ensure proper inventory management within the warehouse.
• Identify and implement process improvements for operational efficiency.
• Assist in optimizing dispatch and logistics processes across the ASPAC region.
• Maintain and update operations databases and records.
• Coordinate with on-site technicians and sales representatives to verify client-reported issues.
• Prepare and send notifications to clients regarding missing and damaged items, using predefined email templates.
• Maintain follow-up documents for each case and track the status of items until resolution (repair, replacement, or write-off).
• Liaise with shipping and logistics partners to resolve any issues that arise during the process.
• Assist in conducting regular inventory audits and implementing control procedures.
• Collaborate with internal teams to ensure seamless project delivery.
• Identify areas for improvement in administrative and operational processes.

Requirements:

• Proven experience in logistics, dispatch, or operations roles, preferably in IT or event rental industries, with a focus on the ASPAC region.
• Aware of customs procedures and logistics in ASPAC region
• Strong organizational and multitasking skills with a keen attention to detail.
• Excellent communication and interpersonal abilities.
• Knowledge of logistics software and inventory management systems is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours.

Job Type: Full-time

Pay: Rs140,000.00 - Rs170,000.00 per month

Work Location: In person