Operations Coordinator - Aldar Retail Management

Al Jimi Mall is looking for a passionate Operations Coordinator - Retail to play a hands-on role in the day-to-day operations of Aldar's retail portfolio in Al Ain. This role offers exposure to live mall operations, close collaboration with retail tenants, and the opportunity to be part of a team that keeps vibrant shopping destinations running smoothly, safely, and efficiently.

Key Responsibilities Operations & Service Coordination

• Support daily mall operations including security, housekeeping, maintenance, parking, and customer service.
• Ensure consistent service quality and operational standards across assigned retail assets.
• Monitor on-site service providers and support compliance with agreed service levels and SLAs.

Tenant Engagement

• Act as the primary operational point of contact for retail tenants.
• Coordinate tenant access, maintenance requests, fit-out activities, and operational approvals.
• Proactively follow up on tenant issues to ensure timely resolution and strong working relationships.

Health, Safety & Mall Compliance

• Support health & safety practices to maintain a safe environment for shoppers, tenants, and staff.
• Assist with inspections, audits, incident reporting, and corrective action tracking.
• Support emergency preparedness, drills, and daily safety compliance within an active mall environment.

Events, Activations & Peak Trading Support

• Support operational planning and execution of mall events, promotions, and activations.
• Provide operational coverage during peak trading periods, weekends, and public holidays.
• Assist with special projects and cross-mall operational initiatives.

Reporting & Coordination

• Maintain accurate operational logs, permits, and documentation.
• Prepare routine reports and trackers related to mall operations, incidents, and service performance.
• Coordinate closely with internal teams including Leasing, Marketing, and Facilities to ensure seamless mall operations.

Qualifications & Experience

• Diploma or Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field.
• 2-4 years of experience in retail mall operations, facilities management, or property management.
• Experience within the UAE retail or mixed-use environment is preferred.
• Multi-site or shared-services experience is an advantage.

Skills & Competencies

• Strong coordination, organizational, and stakeholder management skills.
• Ability to manage operations across multiple assets in a structured and disciplined manner.
• Excellent communication skills; English is mandatory, Arabic is an advantage.
• High attention to detail with a proactive, problem-solving mindset.
• Proficiency in MS Office and reporting tools.
• Customer-focused approach aligned with Aldar's service excellence standards.