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Operations Coordinator - Remote

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MAKAN is a start-up reinventing the home furnishing experience and making it pleasant, easy, and convenient. We offer 2 key services to our customers:

  • A furniture subscription service, adapted to new generations, and giving them the flexibility to decide later what to keep, return, or swap out. www.makanhome.ae
  • A hassle-free curtains installation service called Kurtains www.kurtains.ae

After a successful launch in 2021, MAKAN furnished 1000 homes, got backed by an exceptional pool of investors, and we are hiring a solid team to accelerate our developmen

Kurtains was launched in January 2023, and has been on a rapid growth path installing over 9,000 curtains in over 3000 homes

What will you do at Kurtains?

Production and installation coordination with suppliers

  • Ensure production and installation is on-track for next day
  • Finalize installation schedules with customers and suppliers
  • Ensure teams are reaching on time on installation day
  • Manage permits and documents needed for installing at customer locations

Manage installation issues and resolutions

  • Track issues reported by customers and suppliers
  • Coordinate with suppliers to provide resolutions
  • Schedule resolutions for concerns within 3 days

What do you need to apply?

  • At least 3 years of experience in client-facing operations (shipping, logistics, transportation): if you like solving the daily logistic puzzle, this job is for you!
  • Excellent verbal and written communication in English: at Kurtains client is king, we are looking for someone very patient with client, that can always find a solution that makes them happy
  • Entrepreneurial spirit: you like building operations, and want to progress fast in your career. At MAKAN we recognize and promote talent
  • Good grip on Microsoft Excel, and curious about to learning new digital tools

What you will get?

  • Join a fast-growing start-up and get exposed to a lot of learning
  • Partake in a high-growth journey
  • Join a startup which puts every effort to offer its teams an exciting, stimulating, and fun work environment
  • Be part of a dedicated team committed to delivering high-quality products and exceptional customer service.
  • Opportunities for professional growth and development within a dynamic and growing company.

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Language:

  • English (Required)

Work Location: Remote

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