Operations Disatcher

● Assign deliveries to couriers based on schedules and route plans, ensuring efficient and timely service.

● Monitor and track delivery status, proactively addressing any issues or delays that may arise.

● Supervise riders/drivers to ensure adherence to safety best practices during the handling and transportation of shipments.

● Receive and respond to emergency and non-emergency calls, assessing situations, prioritizing calls, and providing appropriate instructions or assistance.

● Coordinate schedules and routes in the most effective manner, optimizing efficiency and minimizing delays.

● Inform field units about new orders, changes, or any relevant information, including traffic updates.

● Maintain accurate and up-to-date call logs and data using the MyDP Portal or relevant tracking systems.

● Provide reports and updates to upper management on performance, operational metrics, and any notable incidents.

● Collaborate with other departments, such as customer service and logistics, to ensure seamless operations and customer satisfaction.

● Continuously monitor and improve operational processes to enhance efficiency and meet service level targets.

Knowledge and skills

High school diploma or equivalent; additional relevant certifications or training is a plus.

● Proven experience in a dispatching or similar operational role, preferably in the logistics or transportation industry.

● Strong organisational and multitasking skills, with the ability to handle a high volume of calls and tasks simultaneously.

● Excellent communication skills, both verbal and written.

● Proficiency in using dispatching software, tracking systems, and other relevant tools.

● Sound decision-making abilities, with the capacity to assess situations and prioritise calls effectively.

● Familiarity with geographical areas and routes to optimise delivery plans.

● Ability to remain calm and composed in high-pressure situations and effectively manage emergencies.

● Strong attention to detail and accuracy in maintaining records and documentation.

Flexibility in working hours, as dispatching may require shift work or be on-call based.

KPI

● Maintain Average UTR to couriers at 1.5 per hour.

● Control Courier Fleet in ensuring they are responsive to the dynamics in the work volume.

● Ensuring Last Mile end of cycle to shipments are recorded and completed

● Weekly & Monthly Report to Management

● MyDP System Dashboard Control

● Pick up on time is a very high vital operational element

● Weekly & Monthly Targets of OFD Volumes

Planning & Strategies to be set to High & low seasons

Job Type: Full-time

Pay: BD250.000 - BD260.000 per month