Operations Executive

What you ll be doing

• Onboarding

  • Schedule and manage merchant onboardings in your assigned area/city.

  • Train restaurant staff on-site, virtually, and over the phone to ensure smooth adoption.

• Account Management & Support

  • Build and maintain strong relationships with restaurant partners.

  • Conduct regular visits and mystery shops to ensure staff remain confident in using the product.

  • Handle merchant queries quickly and ensure a seamless experience.

• Process & Continuous Improvement

  • Identify opportunities to improve onboarding and support processes.

  • Work with regional/global operations and tech teams to resolve issues efficiently.

• Product Feedback

  • Share insights from the field with Product and Tech teams.

  • Test new features and provide practical feedback to improve functionality.