Operations Executive

Job description:

Key Responsibilities:

Order Management: Efficiently process orders through the VPLAK Admin portal, managing pickups and deliveries while adhering to GST laws. Ensure timely dispatch, monitor shipments, and resolve any delays promptly.

Vendor Management: Research, verify, and negotiate with vendors to maintain productive relationships that align with company protocols.

Logistics Coordination: Collaborate with logistics partners to ensure on-time deliveries. Manage COD remittances, weight disputes, and billing issues while following courier guidelines.

Customer Communication: Handle customer inquiries through calls, emails, and WhatsApp. Maintain high response rates and ensure timely communication as per service level agreements (SLAs).

Team Oversight: Train and monitor interns/executives to enhance team productivity. Report any errors or losses promptly.

Strategic Operations Development: Communicate with upper management to establish strategic operational goals and develop long-range plans to achieve them.

Budget Management: Create and manage the organization’s fiscal operating and capital budget while monitoring expenses.

Performance Monitoring: Oversee operational performance of both internal and external service providers, ensuring optimal facility conditions and occupant satisfaction.

Requirements:

Proven experience in vendor management with strong selling, negotiation, and convincing skills.

Excellent communication skills for effective customer interaction.

Strong leadership abilities with experience in team handling.

Detail-oriented approach to order management with a commitment to error-free output.

Ability to build relationships with courier services and manage multiple tasks efficiently.

Quick decision-making skills based on operational requirements.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person