Operations Executive

About Fyn
At Fyn, we’re on a mission to revolutionize last-mile logistics through clean, efficient, and scalable electric mobility solutions. Born out of a vision to drive India’s transition to sustainable transportation, we began our journey as EV manufacturers. However, we soon identified a greater opportunity in EV-as-a-Service — enabling businesses to adopt electric fleets without the operational complexities. In a fragmented EV logistics landscape, Fyn has emerged as a unifying force, bringing together technology, transparency, and process-driven execution to redefine how goods move in the green economy.

Job Description:
The Operations Executive plays a crucial role in supporting the day-to-day operational activities of the organization. The role primarily focuses on sourcing, onboarding, and managing a blue-collar workforce (especially riders), coordinating with internal teams, handling vendor relationships, and ensuring smooth and efficient operations in alignment with business goals.


Roles & Responsibilities


• Daily Operational Execution:
Monitor and coordinate day-to-day field operations to ensure smooth service delivery and adherence to SLAs.
• Workforce Alignment:
Allocate riders or field staff based on business requirements and location priorities, ensuring optimal productivity.
• Client Interaction & Issue Resolution:
Act as a communication bridge between clients and field teams to resolve service issues, gather feedback, and ensure satisfaction
• Internal Coordination:
Collaborate with cross-functional teams to ensure streamlined and efficient operations.
• Issue Resolution:
Address concerns raised by blue-collar workers and resolve escalations received from clients.
• Asset & Compliance Management:
Maintain accurate records of company assets, ensure field compliance with SOPs, and update operational documentation as required.
• Reporting & Documentation:
Prepare and share regular reports on field performance, issues, attendance, and productivity with the Operations Manager.

Requirements

• 1 to 3 years of experience in handling gig force & large Fleet or in a similar role(warehouse/ Logistic/ Last Mile).
• Ability to get dedicated riders
• Strong people management and organizational skills.
• Decent communication skills, both written and verbal.
• Strong problem-solving and time management skills

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Work Location: In person