Operations Executive

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Role:
The Operation Executive will be responsible for overseeing the management and operations of our properties and ensuring the efficient and effective day- to-day functioning of our properties, maintaining tenant satisfaction, maximizing property value, and overseeing all aspects of property operations, tenant relations, maintenance, and compliance, and will report to the property manager for west region.

Responsibilities:
Coordinate and oversee the day-to-day operations of assigned properties, mixed-use developments.
Develop and implement comprehensive property management plans to optimize efficiency, minimize downtime, and enhance property value.
Conduct regular site visits and inspections to assess property conditions, identify maintenance needs, and ensure compliance with safety and regulatory standards.
Manage property staff, including maintenance technicians, leasing agents, and administrative personnel, to ensure optimal performance and productivity.
Act as the primary point of contact for tenants, addressing inquiries, complaints, and requests in a professional and timely manner.
Develop and maintain positive relationships with tenants through regular communication, prompt resolution of issues, and proactive tenant engagement initiatives.
Develop and manage property budgets, forecasts, and financial plans with the property manager to ensure alignment with strategic objectives and financial targets.
Monitor property expenses, including operating costs, maintenance expenses, and capital expenditures, and implement cost-saving measures where appropriate.
Oversee rent collection, accounts receivable, and delinquency management efforts to optimize cash flow and minimize arrears.
Prepare financial reports, variance analyses, and other performance metrics for presentation to senior management and stakeholders.
Solicit bids, negotiate contracts, and manage relationships with vendors, contractors, and suppliers to ensure quality workmanship and cost-effective service delivery.
Monitor construction activities, adherence to project timelines, and compliance with regulatory requirements during renovation and improvement projects.
Stay abreast of relevant laws, regulations, and industry standards governing property management, fair housing, and landlord-tenant relationships.
Ensure compliance with lease agreements, local ordinances, building codes, zoning regulations, environmental laws, and other legal requirements.
Develop and implement preventative maintenance programs to preserve property assets, extend equipment life, and minimize disruptions to tenants.

Requirements:
Bachelor's degree in business administration, real estate management, or a related field.
Minimum of 5 years of experience in property management.
Proven track record of success in managing family, commercial, or mixed-use properties, including lease-
up.
Strong knowledge of property management principles, leasing practices, financial analysis, and real estate market trends.
Excellent communication, interpersonal, and negotiation skills.
Proficiency in property management software (e.g., Yardi, MRI, RealPage) and Microsoft Office suite.
Familiarity with construction management, project management, and building systems (HVAC, plumbing, electrical) is a plus.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.