Operations & Finance Coordinator (Part-Time, Onsite)

Operations & Finance Coordinator (Part-Time, Onsite)

Company: Tech Support Now LLC
Location: Hurst, TX (Onsite Required)
Schedule: Part-Time (24 hours per week, 3 consistent days per week)
Pay Range: $28–$34/hour (based on experience, reliability, and demonstrated ability)

About Tech Support Now LLC

Tech Support Now is a veteran-owned Managed IT Services Provider serving small to mid-sized businesses across the Dallas–Fort Worth Metroplex. For over 20 years, we’ve built our reputation on responsiveness, accountability, and delivering a true “WOW” service experience.

We are growing and need a dependable, detail-oriented team member to help manage the day-to-day operational and financial workflow of the business.

Position Overview

This role is a critical support position that combines bookkeeping, administrative coordination, HR support, and operational ownership.

You will be responsible for ensuring that:

• Bills are paid
• Invoices are sent and tracked
• Taxes and compliance items are handled
• Benefits and insurance programs are maintained
• Employees are properly onboarded and offboarded
• Receivables are actively managed and collected
• Purchase orders and vendor workflows are handled correctly
• Systems and records remain accurate and up to date

This is not just a bookkeeping role — this is a hands-on, detail-driven role requiring real accounting experience and ownership.

This position is structured as a part-time role with a consistent 3-day work schedule. As the company continues to grow, there is strong potential for this role to expand into a full-time position for the right person.

Systems You Will Use Daily

• ConnectWise Manage (PSA)
• ConnectBooster (payments & collections)
• QuickBooks Desktop (primary accounting system)
• Bernie Portal (HR & benefits)
• Ubiquity 401(k) Portal
• Insurance provider portals (workers comp, E&O, liability)

You must be comfortable learning and working across multiple systems daily.

Key Responsibilities

Financial Operations (Core Responsibility)

• Manage Accounts Payable in QuickBooks Desktop:
• Enter and process vendor bills correctly
• Pay bills accurately and on time
• Manage Accounts Receivable, including:
• Track all outstanding invoices
• Follow up on past-due invoices (email and phone)
• Assist with collections in a professional and consistent manner
• Process client payments and apply correctly in QuickBooks
• Reconcile bank and credit card accounts
• Ensure ConnectWise invoices sync properly with QuickBooks
• Assist with purchase order (PO) processing, including:
• Creating and managing POs in ConnectWise Manage
• Ensuring accurate syncing between ConnectWise and QuickBooks
• Converting POs to bills in QuickBooks for payment
• Verifying accuracy of vendors, costs, and line items
• Assist with payroll processing (semi-monthly)
• File and manage:
• Sales tax
• Federal payroll taxes
• Required tax filings and deadlines
• Assist with:
• Business property tax filings
• Business property audits
• Maintain clean, accurate, and audit-ready financial records

Benefits, Insurance & Compliance Administration

• Manage company benefits including:
• 401(k) plan administration (Ubiquity)
• Health, dental, vision, and life insurance (Bernie Portal)
• Coordinate enrollments, changes, and terminations for employees
• Act as point of contact for benefits providers and resolve administrative issues
• Ensure all benefits invoices are accurate and paid on time
• Maintain up-to-date records for all employee benefits
• Manage business insurance policies:
• Workers’ Compensation
• Errors & Omissions (E&O)
• General Liability
• Track renewals, ensure policies remain active, and coordinate with providers
• Assist with audits, documentation requests, and compliance-related items

HR Administration (Onboarding & Offboarding)

• Manage employee onboarding and offboarding processes, including:
• Benefits enrollment and termination
• 401(k) setup and updates
• Coordination with payroll and HR systems
• Maintain accurate employee records across all systems
• Assist with PTO tracking, reimbursements, and employee updates

Administrative & Operational Support

• Monitor and manage AP/AR email inboxes
• Follow up on outstanding items (payments, approvals, documents)
• Assist with invoicing and billing coordination
• Help keep internal processes organized and moving
• Pick up mail and handle deposits when needed
• Maintain clean and organized records (digital and physical)

What Success Looks Like

• Bills, taxes, benefits, and insurance policies are always current
• Invoices are sent consistently and accurately
• Past-due invoices are actively followed up and minimized
• Purchase orders and vendor workflows are handled correctly
• Employees are onboarded and offboarded without issues
• QuickBooks is clean, accurate, and up to date
• Nothing falls through the cracks
• The owner is no longer chasing operational or administrative tasks

Required Qualifications (Read Carefully)

• 3–5+ years of hands-on bookkeeping, accounting, or operations experience
• Strong, practical QuickBooks Desktop experience (required)
• Applicants must be legally authorized to work in the United States now and in the future without sponsorship. This position does not offer visa sponsorship. Employment is contingent upon verification of work authorization.

You must be able to:

• Enter and manage vendor bills in QuickBooks
• Understand Accounts Payable vs Accounts Receivable
• Apply payments correctly
• Reconcile accounts without assistance
• Maintain clean and accurate books

This role requires real working knowledge, not just theoretical understanding.

• Experience with:
• AP, AR, reconciliations, and payroll support
• Collections and customer payment follow-ups
• Tax filings, benefits, or insurance administration
• Highly organized with strong attention to detail
• Able to work independently and manage priorities
• Strong communication and follow-through

Preferred (Not Required)

• Experience with ConnectWise Manage (PSA)
• Experience with ConnectBooster
• Experience with purchase order workflows and system syncing
• Experience in an MSP or professional services business
• Experience supporting audits or compliance processes

Schedule & Expectations

• 24 hours per week
• 3 consistent, full workdays per week
• Schedule will be set and agreed upon in advance
• Must be reliable and consistently present during scheduled days
• Onsite work required (Hurst, TX)

This role is designed to provide consistency and structure, not a flexible or variable schedule.

There is strong potential for this role to grow into a full-time position as responsibilities and company needs expand.

Compensation & Benefits

• Hourly Pay: $28–$34/hour (based on experience, reliability, and demonstrated ability)
• Paid Time Off (PTO): Provided at the same level as full-time employees
• Paid Holidays: Included

This is a part-time position. Full-time benefits (health, dental, vision, life insurance, and 401k participation) will become available if and when this role transitions into a full-time position.

Who This Role Is NOT For

• Someone looking for a flexible or inconsistent schedule
• Anyone with frequent scheduling conflicts or unpredictable availability
• Anyone looking for temporary or short-term work
• Someone who only wants to do bookkeeping and nothing else
• Anyone uncomfortable following up on past-due payments
• Anyone without real QuickBooks experience
• Anyone who requires constant direction or supervision

Why This Role Matters

This role directly supports the growth of the business by ensuring the operational, financial, HR, and compliance foundation runs smoothly every day.

How to Apply

Apply through Indeed with your resume.
A short cover letter explaining your experience with QuickBooks, collections, and administrative coordination is strongly encouraged.

Pay: $28.00 - $34.00 per hour

Benefits:

• Paid time off

Application Question(s):

• Walk us through, step-by-step, how you enter a vendor bill and pay it in QuickBooks Desktop.
• Describe your experience managing Accounts Receivable, including how you track and follow up on past-due invoices.
• List the systems and tools you have used in previous roles (accounting systems, PSA tools, payment platforms, HR/benefits systems, etc.) and briefly describe your experience with each.
• Give an example of a time you caught and corrected a financial or administrative mistake before it became a larger issue. What happened and how did you handle it?
• This position requires a consistent, fixed schedule of 3 days per week onsite in Hurst, TX. Are you able to reliably commit to this schedule without conflicts or interruptions? If not, please explain
• This role includes bookkeeping, collections, benefits administration, insurance management, and general operational support. Please confirm you are comfortable handling all of these responsibilities.
• This position is designed to grow into a full-time role. Are you interested in transitioning into a full-time position in the future? Please explain.
• On a scale of 1–10, how confident are you in your ability to independently manage Accounts Payable and Accounts Receivable in QuickBooks Desktop without training? Please explain your answer.
• This role requires someone who can take ownership without constant direction. Describe how you manage your daily workload and ensure nothing falls through the cracks.
• Describe your hands-on experience using QuickBooks Desktop. Specifically include how you have used it for Accounts Payable and Accounts Receivable.

Experience:

• Strong, practical QuickBooks Desktop: 3 years (Required)

Work Location: In person