Operations Manager

Company Description

Donna Mello is a global confectionery company specializing in product innovation, high-volume manufacturing, and cross-border distribution.

We provide agile product development and reliable manufacturing solutions for leading brands, distributors, and retailers worldwide. Our production facilities operate under the highest international standards - supported by in-house quality control teams to ensure product integrity, consistency, and compliance across markets.

Role Description

The Operations Manager is responsible for end-to-end coordination of production and logistics, serving as the primary link between suppliers, factories, and distribution partners.

Key Responsibilities

• Supplier & Production Oversight : Manage supplier communication and monitor production progress to maintain strict adherence to timelines and volume commitments.

• Quality Assurance : Be on-site at factories to conduct inspections, and enforce compliance with international quality standards.

• Logistics & Dispatch : Supervise container loading, documentation, and dispatch processes, ensuring accuracy and efficiency.

• Reporting & Issue Resolution: Provide clear daily reporting and solve operational issues promptly to mitigate risks and avoid delays.

• Team Management: Lead and develop on-site operational staff that will be responsible for quality checks and proper loading/dispatch, with clear daily reporting and fast issue escalation.

Qualifications

• Strong experience of operations management, production planning, and supply chain management
• Fluent English communication skills 
• Excellent leadership, organizational, and analytical skills
• Ability to work collaboratively with cross-functional teams and departments
• Problem-solving skills with a focus on continuous improvement
• Demonstrated integrity, accountability, and professionalism in all operations.
• Experience in the confectionery or food manufacturing industry is a plus
• Bachelor’s degree in Business Administration, Operations Management, or related field is a plus