Operations Manager

Job Description –
Operations & Quality Control Executive

Position Overview

The Operation Executive will manage daily operations across all branches and kiosks, ensuring efficiency, maintenance, vendor management, and compliance. The role involves overseeing AMCs, coordinating with internal teams, supervising staff, managing CRM, and supporting new branch setups and fit-out projects.

Key Responsibilities

Operations Management

• Oversee daily operations across branches and kiosks.

• Implement and monitor SOPs for consistency.

• Prepare weekly and monthly MIS reports.

• Optimize workflow and resource utilization.

Quality Control

• Conduct regular checks to ensure new staff follow company SOPs.

• Monitor hygiene, cleanliness, and safety standards at play areas, kiosks, and event zones.

• Review staff performance during the probation/training period.

• Provide feedback and report gaps in service delivery or behavior.

• Ensure staff adhere to dress code, grooming, and customer service guidelines.

• Observe customer interactions and report issues to the Management.

• Maintain quality reports and recommend improvements in staff training.

Maintenance & Vendor Management

• Manage AMCs for equipment, CCTV, and systems.

• Supervise preventive and corrective maintenance.

• Ensure timely resolution of technical/facility issues.

Coordination & Communication

• Act as a link between branches, kiosks, and office support.

• Coordinate with design, events, and marketing teams for execution.

• Manage CRM systems for customer and operational tracking.

Team Supervision

• Monitor branch supervisors and operational staff.

• Ensure timely reporting, escalation, and adherence to service standards.

Project Execution & Fit-Out Works

• Oversee new projects and branch/shop fit-outs.

• Prepare and manage fit-out schedules.

• Conduct site visits and ensure smooth execution.

• Coordinate timely distribution of products and DIY kits.

Compliance & Reporting

• Ensure adherence to operational and safety standards.

• Maintain updated records and documentation.

• Escalate incidents and follow through on corrective actions.

Skills & Competencies

• Strong organizational and multitasking ability.

• Excellent communication and coordination skills.

• Analytical and reporting skills (MIS, data tracking).

• Knowledge of maintenance and vendor management.

• Proficiency in CRM tools and operational systems.

• Leadership skills to supervise cross-functional teams.

Qualifications

• Bachelor’s degree in Business Administration, Operations, or related field.

• 3–5 years’ experience in operations (multi-location preferred).

• Proficiency in MS Office (Excel, Word, PowerPoint).

Job Types: Full-time, Permanent

Pay: AED3,800.00 - AED4,000.00 per month

Experience:

• Talabat: 2 years (Required)
• Food & Beverage: 2 years (Required)