Operations Manager

Job Title: Operations Manager
Salary: ₹4,00,000 – ₹6,00,000 per annum
Location: Gurugram, Haryana
Job Type: Full-time

About VPLAK:
VPLAK is a fast-growing e-commerce and service-oriented company delivering quality products and seamless customer experiences. Our culture thrives on teamwork, innovation, and operational excellence. We’re looking for a driven Operations Manager to oversee and optimize our daily processes while leading a high-performance team.

Key Responsibilities:

• Manage and streamline daily operational activities across departments.
• Monitor KPIs and operational metrics to ensure efficiency and cost-effectiveness.
• Lead, train, and mentor operations staff to achieve targets.
• Coordinate with sales, customer service, and logistics teams for smooth order execution.
• Implement process improvements to enhance productivity and service quality.
• Resolve escalations and operational challenges in a timely manner.
• Prepare and present performance reports to senior management.
• Ensure compliance with company policies and regulatory requirements.

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 3–5 years of experience in operations management, preferably in e-commerce or retail.
• Strong leadership, organizational, and multitasking abilities.
• Proficient in MS Office Suite; knowledge of CRM/ERP tools is a plus.
• Excellent problem-solving and decision-making skills.
• Ability to work under pressure in a fast-paced environment.

Job Type: Full-time

Pay: ₹30,000.00 - ₹50,000.00 per month

Work Location: In person