Operations Manager

At Moxy, we don’t do ordinary. We’re stylish, playful, and bold — and we believe work should be as fun as it is rewarding. Located in the heart of Downtown Houston, our hotel blends the energy of the city with a fresh and social vibe. Think smart service, vibrant spaces, and unforgettable guest experiences. We’re looking for a rockstar Operations Manager to help lead the charge and keep our crew on point.

Position Overview:

As our Operations Manager, you’ll be the right hand to the General Manager — making sure the hotel runs smoothly, our team stays motivated, and guests leave with stories worth sharing. We are seeking a dynamic and driven Operations Manager to lead and elevate our Rooms and F&B operations. This is a hands-on leadership role for someone passionate about hospitality, ready to grow, and committed to delivering the best possible experience to every guest. You’ll oversee daily operations across Front Office and Food & Beverage, and support departments, ensuring seamless service and operational excellence.

Key Responsibilities:

• Lead and manage day-to-day operations across Rooms and Food and Beverage.
• Collaborate with department heads to ensure guest satisfaction, operational efficiency, and brand standards.
• Drive service excellence through training, coaching, and performance management.
• Monitor guest feedback and implement strategies for continuous improvement.
• Support revenue and cost control initiatives while maintaining high service levels.
• Foster a culture of teamwork, accountability, and innovation.
• Assist in strategic planning and execution of hotel initiatives.
• Act as a key liaison between departments to ensure smooth communication and coordination.
• Drive guest satisfaction by ensuring service is always fast, friendly, and on-brand.
• Hire, train, and develop a high-performing crew that brings the Moxy attitude every day.
• Support budgeting, forecasting, and cost control to help hit performance targets.
• Ensure compliance with brand standards, safety regulations, and property procedures.
• Handle guest feedback and resolve issues with flair and professionalism.
• Jump in wherever needed — we’re a team that hustles together.

Qualifications:

• 1+ years of hotel operations experience, preferably in a lifestyle property.
• Proven leadership in both Rooms and Food & Beverage operations.
• Strong interpersonal and communication skills.
• Passion for guest service and team development.
• Passionate about people and delivering standout service.
• Energetic, proactive, and cool under pressure — you thrive in a fast-paced environment.
• Flexible with working hours, including weekends and holidays.
• Knowledge of FOSSE is a plus.

Bring your bold. Join the Moxy crew.

Ready to make your mark in hospitality with a side of attitude? Apply now and let’s get the party started.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person