Operations Manager

We are seeking a dynamic and results-driven Operations Supervisor to lead our dispatch and courier teams. This role is pivotal in ensuring seamless delivery coordination, operational excellence, and high customer satisfaction.

JOB DESCRIPTION

• Lead and manage dispatchers and courier teams to ensure efficient delivery coordination and execution.
• Monitor daily operations to ensure timely and accurate deliveries.
• Track and analyze department KPIs to identify areas for improvement.
• Implement strategies to enhance operational efficiency and meet performance targets.
• Ensure all deliveries meet quality standards and comply with company policies and procedures.
• Conduct regular audits to maintain high standards of service.
• Provide ongoing training to couriers on delivery techniques and operational procedures.
• Develop training programs to address skill gaps and enhance team performance.
• Conduct regular team meetings to communicate goals, updates, and address concerns.
• Foster an open and collaborative team environment.
• Monitor customer feedback and take necessary actions to improve service quality.
• Collaborate with the customer service team to resolve delivery-related issues and maintain high customer satisfaction levels.
• Investigate and report any accidents or incidents, taking appropriate corrective actions.
• Ensure safety protocols are followed and updated as needed.
• Prepare regular reports on key operational metrics and present findings to management.
• Use data-driven insights to inform decision-making and operational strategies.
• Develop and implement backup plans for unexpected events.
• Ensure the team is prepared to respond quickly and effectively in emergency situations.
• Conduct regular performance evaluations for the courier team.
• Provide feedback on individual and team performance and address performance issues through coaching and counselling.
• Collaborate with cross-functional teams to implement changes, streamline workflows, and enhance overall performance.
• Build and maintain positive relationships with key stakeholders, such as customers, suppliers, and internal departments.
• Monitor team performance against established KPIs.
• Identify areas for improvement and take proactive measures to address performance gaps through training, coaching, or process adjustments.
• Establish and refine KPIs to monitor operational performance, track progress, and identify opportunities for further improvement.

If you thrive in fast-paced environments and have a passion for logistics, team leadership, and continuous improvement, we’d love to hear from you.

Job Type: Full-time

Pay: BD450.000 - BD550.000 per month