Operations Manager

Doha Bank is seeking a dynamic and experienced Operations Manager to lead and optimize the operational functions of our Dubai Branch. This is a pivotal role focused on ensuring seamless service delivery, regulatory compliance, and operational excellence across all branch activities.

Key Responsibilities:

• Oversee daily branch operations including cash management, customer service, safety protocols, IT support, and immigration-related activities.
• Supervise archiving and remittance processing, ensuring accuracy and timeliness.
• Conduct system report reviews, reconciliations, and risk mitigation.
• Stay updated on regulatory changes and recommend operational adjustments.
• Support budget planning and monitor compliance.
• Build strong relationships with internal and external stakeholders.
• Represent Doha Bank at external events and meetings.
• Ensure all processes align with bank policies and UAE regulations.

Qualifications & Experience :

• Bachelor’s degree in Business Administration, Banking & Finance, or Sales & Marketing.
• 8–12 years of experience in banking operations, customer service, and team supervision.
• Strong knowledge of teller processes, account handling, cash and cheque management, and remittance operations.
• Familiarity with CBUAE regulatory framework and branch-level risk management.