Operations Manager

Key Responsibilities:

• Order Management leadership Team Management Lead and manage a group of 6 to 8 Team Leaders and oversee a team of 75 to 100 specialists and SMEs
• Ensure alignment with organizational goals and drive consistent team performance
• Operational Oversight Take full ownership of end to end order lifecycle management deal progression including order processing customer query resolution invoicing escalations and critical order processes
• Strategic Planning Execution Develop and implement strategies to enhance the O2C process optimize team structures and ensure alignment with business objectives
• Team Leadership Development Mentor and coach Team Leaders ensuring they are effectively managing their respective teams and fostering an environment of continuous learning and improvement
• Escalation Management Oversee and resolve escalated issues with a focus on minimizing operational disruptions and improving customer satisfaction
• Stakeholder Engagement Collaborate with senior stakeholders from cross functional teams including sales finance logistics and IT to ensure seamless integration and alignment on order fulfillment and strategic initiatives
• Continuous Improvement Innovation Drive continuous process improvements implement best practices and leverage technology to enhance efficiency and reduce errors within the order management and O2C processes
• Quality Compliance Ensure all teams adhere to quality standards regulatory compliance and operational policies
• Regularly review and audit processes to maintain high levels of accuracy and quality
• Performance Monitoring Develop and track performance metrics for Team Leaders and their teams ensuring they meet or exceed KPIs related to order accuracy timeliness and customer satisfaction
• System Proficiency Provide expert level knowledge and guidance on ERP CRM systems ensuring teams utilize these tools effectively to manage order processes
• Resource Capacity Management Ensure optimal resource allocation and workforce planning to manage workloads efficiently across shifts and geographies in a 24 7 environment

Preferred Skills:

S&F->SUPPLY CHAIN PLANNING ( Vendor Management); INVENTORY PLANNING; INSIDE SALES; MDM