Operations Manager

Job Title: Site Lead – Fulfillment Center Operations

Location: Coimbatore, Tamil Nadu

Department: Operations

Reporting To: Regional Operations Manager

Employment Type: Full-time

About the Role:

We are looking for a dynamic and experienced Site Lead to manage the end-to-end operations of our Fulfilment Center (FC) in Coimbatore. The ideal candidate will be responsible for ensuring seamless inbound, storage, inventory, and outbound processes while driving operational excellence, maintaining high safety standards, managing manpower, and optimizing cost and performance metrics.

Key Responsibilities:

Lead day-to-day Fulfilment Center operations including inbound (receiving), storage, inventory management, and outbound (dispatch).

Ensure 100% adherence to SLAs, productivity targets, and quality standards.

Drive performance metrics like Order Fill Rate, Inventory Accuracy, Cycle Time, and Pick/Pack/Ship Efficiency.

Manage and mentor a team of supervisors, associates, and support staff—handling training, shift planning, and employee engagement.

Enforce safety protocols, compliance policies, and 5S/lean practices across the site.

Coordinate with central planning, transport, and customer service teams to ensure timely and accurate order fulfilment.

Implement process improvement initiatives using Lean, Six Sigma, or Kaizen methodologies.

Manage vendor coordination, facility operations, and third-party labour to ensure business continuity.

Oversee returns handling, damage control, and customer escalations.

Conduct inventory audits, cycle counts, and investigate discrepancies.

Plan for seasonal and peak loads, optimize space utilization and staff rosters.

Maintain accurate and timely reporting through daily/weekly/monthly MIS dashboards.

Key Skills & Competencies:

Strong leadership and team management skills.

Proficiency in Warehouse Management Systems (WMS), MS Excel, and reporting dashboards.

Sound knowledge of inventory control, space planning, and material flow.

Problem-solving ability in a fast-paced, high-volume environment.

Strong communication and stakeholder management capabilities.

Familiarity with safety standards, ISO protocols, and compliance regulations.

Qualifications & Experience:

Education: Graduate in any discipline (MBA/Operations specialization preferred, not mandatory).

Experience: 3–6 years in warehouse/logistics/Fulfilment Center operations with minimum 1–2 years in a supervisory or lead role.

How to Apply:

Please share your updated CV at [insert email address here] with the subject line: "Application for Site Lead – FC Coimbatore"

Job Types: Full-time, Permanent

Pay: ₹400,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Life insurance
• Provident Fund

Application Question(s):

• Is your current CTC less than 4LPA?
• What is your expected CTC?
• Have you managed Amazon as a client in your past experience?
• Have you recruited and hired Process Associates and Associates directly?

Education:

• Bachelor's (Required)

Experience:

• E-commerce warehouse: 4 years (Required)

Language:

• Tamil (Required)

Location:

• Coimbatore, Tamil Nadu (Required)

Work Location: In person