Operations Manager

The Operations Manager is responsible for overseeing the overall operations of the Lebanese restaurant and hospitality services to ensure smooth workflow, excellent guest experience, and high-quality food and service. The role focuses on maintaining authentic Lebanese dining standards, optimizing operational efficiency, managing teams, and achieving financial and performance targets.

• Supervise and coordinate daily operations across all restaurant and hospitality areas.

• Ensure consistent delivery of authentic Lebanese cuisine and exceptional guest service.

• Develop and implement operational policies, standard operating procedures (SOPs), and quality control systems.

• Monitor food quality, presentation, and service standards to reflect Lebanese tradition and hospitality.

• Manage staff scheduling, performance, and training to ensure a motivated and efficient team.

• Oversee inventory control, food and labor costs, and ensure budgetary targets are met.

• Analyze sales reports and operational data to identify areas for improvement.

• Ensure compliance with health, hygiene, and safety regulations.

• Work closely with the Head Chef and culinary team to plan menus, promotions, and seasonal offerings.

• Handle customer feedback and resolve complaints promptly and professionally.

• Prepare operational and financial performance reports for management review.

• Support recruitment, onboarding, and evaluation of restaurant and service staff.

Job Type: Full-time