Operations Manager

Job Overview

• Plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development
• Openly communicate appropriate and useful information through various channels to include department meetings and briefings
• Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area
• Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service and safety
Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager

• Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager
• Review accuracy of any checklists and records completed in their area and analyze
• Participate in daily operations alongside their colleagues setting a positive example
• Foster a harmonious atmosphere among colleagues in their area and brings team members together through team activities
• Manage daily operation of the park, including TKCA tour guides, transport, and arrival
• Serve as a first responder in the emergency action plan
• Conduct scheduled safety audits and record results as directed
• Ensure guest, colleagues and contractor safety at all times

Events Scope -

• Provides management and operational coverage at corporate and QAW events
• Leads and executes events to include:
• Marquee and seasonal celebrations
• Corporate functions o Team buildings
• Static installations
• Interactive guest activities
• Other events promoted by the company.
• Works within the existing brand and company guidelines while providing creative input into the overall development of events
• Develops event operational guidelines for the facility as a whole and leads event operations
• Provides strategic feedback on all aspects of event development, installation, operation and derig to enhance future offerings
• Ability to develop and lead the execution of corporate and family events within a specific set of logistical criteria; report creation and distribution; schedules creation and execution; development of event materials

General -

• Promotes and develops positive and efficient working relationships with vendors, Sinyar, Palace Guard and other internal stakeholders
• Proficiency in written English and spoken English
• Ensure that all SOPs are followed
• Perform Duty Manager shifts as needed by the business
Perform all other duties as directed by management

Essentials

• Venue management experience; project management
• Basic technical knowledge
• 2-4 years’ experience in operations and entertainment
• Computer skills
• Customer service knowledge
• Technical Knowledge