OPERATIONS MANAGER

Key Responsibilities:

• Oversee end-to-end operational support provided to delivery companies, including rider deployment, shift planning, fleet utilization, and performance tracking.
• Manage and lead a team of supervisors, coordinators, and support staff across multiple operational sites.
• Act as the primary liaison between the company and client delivery partners to ensure service level agreements (SLAs) are met or exceeded.
• Implement and monitor processes related to onboarding, attendance, route assignment, and performance of delivery riders/drivers.
• Coordinate daily logistics activities such as rider allocation, replacement planning, equipment handling, and escalation management.
• Analyze operational data and KPIs to improve efficiency, reduce costs, and drive quality service delivery.
• Ensure compliance with client requirements, legal regulations, and company policies.
• Conduct regular audits of operations to identify bottlenecks and areas for improvement.
• Provide regular performance reports and insights to internal leadership and client stakeholders.
• Support the development and training of staff to maintain high standards of execution.

Qualifications:

• Proven leadership experience managing large, diverse teams in a fast-paced environment.
• Strong analytical and decision-making skills, with the ability to troubleshoot and resolve operational issues quickly.
• Excellent interpersonal and communication skills for working with clients, partners, and internal teams.
• Tech-savvy with experience in logistics software, workforce management systems, and Microsoft Office tools.
• Familiarity with delivery operations in the GCC region is a strong plus.

Preferred Attributes:

• Experience in third-party logistics (3PL) or B2B operational service environments.
• Multilingual capability (English is required; Arabic, Hindi, is a plus).
• High level of accountability, adaptability, and customer-service mindset.
• Flexible to work outside regular hours when operationally required.

Job Type: Full-time

Pay: QAR12,000.00 - QAR15,000.00 per month