Operations Manager

A. Branch Operations Management

Management & Supervision of overall branch banking operations, ensuring efficiency, effective controls and maintenance of service quality standards.

Oversee the account opening, maintenance process and maintain controls in line with bank’s internal procedures and KYC/AML requirements.

Review & authorize branch banking transactions including cash payment, receipt, clearing, remittances, chequebook issuance, term deposits, account to account transfer, banca-assurance etc.

Responsible for management, supervision & reporting of branch operational expenses, related payment execution in liaison with vendors and F&A.

• Review & authorize effective & timely disbursement of approved loans.
• Supervise home remittances (Western Union) & NADRA Verisys from provided links and ensure required SOPs are followed.
• Monitor and coordinate with CMD for effective cash management.
• Submit all payable/deducted taxes & other levies for deposit with SBP/NBP as per policy.
• Operate within assigned budget and promote savings supporting business endeavours.

2. Compliance

• Implementation of Internal Policies and procedures are always current; record keeping of policy update is adequate. All policies/procedures, SBP’s guidelines including Prudential Regulations, are timely disseminated to concerned staff and compliance is monitored effectively.
• Timely and accurate preparation/submission of all scheduled reports to Corporate Office, SBP and other stakeholders as directed in Procedural Manuals.
• Will be directly responsible for non-Compliance, Audit Observations and other self-assessment functions and will also be responsible of rectification of all discrepancies.
• Will ensure preparedness of the branch for review and audit by internal/external/ SBP Auditors; Operational Audit & AOF/ILA rejection ratings will be considered a direct reflection of Branch Operational environment.

3. Customer Satisfaction & Service Quality

• Ensure provision of quality service to customers as per prescribed service quality benchmarks.
• Demonstrate high level of commitment and add value to foster a service culture.
• Encourage team to cross-sell KMBL products, especially liability products.
• Provide support to branch in achieving sales targets via cross-selling especially of liability products.

4. General Administration

• Managing general administration including branch’s premises issues, keys administration, stationary & supplies requirements, fixed assets management etc.
• Custodian of branch vault, Cash safe & gold safe keys, responsible for related operations.
• Responsible to keep Cash in Safe & Gold securities properly insured.
• Continuously review security risk to the branch vault, cash area and premises, arrange/advise due precautions/ measures for overall safety and integrity.

Employee Management

• To maintain and monitor staff attendance, leave record, leave planning, developing backups of the key positions, timely rotations, ensuring effective internal communication.
• Monitor & evaluate performance of branch operations staff.
• Monitor Branch staff accounts for any unusual transactions to minimize the risk of forgery and fraud.
• Capacity building of branch operations staff for improving performance & impart operational trainings.

Proficiency In MS Office & Report Handling, Good Command Over Core Banking System (T24), Leadership & Team Management Skills, Analytical & Problem Solving skills, Excellent Communication & Customer Service Skills, Good Understanding Of SBP Regulations, Strong Knowledge Of Branch Banking Operations, Good Communication Skills,