Operations Manager

📌 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:

We are seeking a highly experienced Operations Manager to lead the end-to-end operations for our large-scale, mission-critical platform in Doha, Qatar. This strategic role is responsible for establishing and governing a robust operational framework based on ITIL and Site Reliability Engineering (SRE) principles to ensure high availability and service reliability. You will oversee 24x7 monitoring, incident management, security operations, and service continuity. The ideal candidate will lead cross-functional technical teams, manage vendor performance, and drive financial optimization through FinOps governance. This position requires a strong leader to manage the coexistence and migration between platform versions, ensuring business continuity and measurable improvements in customer satisfaction. Your expertise will be crucial in maintaining a secure, compliant, and highly resilient operational environment.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

🎯 𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀:

▸ 15+ years in Operations leadership, managing large-scale, mission-critical platforms.

▸ Expertise in implementing and governing ITIL and Site Reliability Engineering (SRE) frameworks.

▸ Demonstrated experience managing 24x7 operations, major incident management, and on-call rotations.

▸ Strong proficiency in Security Operations (SecOps), including SIEM/SOC, vulnerability management, and patching.

▸ Hands-on experience with FinOps principles, cost optimization, and vendor performance management (SLAs/OLAs).

▸ Proven ability to lead Disaster Recovery (DR/BCP) initiatives, including planning, testing, and ensuring RTO/RPO compliance.

▸ Experience managing platform migrations in complex hybrid cloud environments (on-prem, private/public cloud).

▸ Skilled in observability tools for APM, logging, and monitoring (e.g., Azure Monitor, Splunk, Grafana).

✨ 𝗗𝗲𝘀𝗶𝗿𝗮𝗯𝗹𝗲𝘀:

▸ ITIL v4 Certification.

▸ Experience operating DataOps and MLOps pipelines.

▸ Master’s degree in Computer Science, Information Technology, or a related field.

▸ Experience overseeing physical site dependencies (MEP, ELV, ICT).

▸ Familiarity with ServiceNow for enterprise-grade service management.