Operations Manager

Job Summary

Sociogenic is hiring an Operations Manager with prior coordination/agency experience to manage day-to-day execution across clients. The role includes taking client requirements, creating task flows and timelines, assigning and tracking work, following up on deadlines, and managing approvals to ensure on-time delivery.

Key Responsibilities

• Coordinate with clients to understand requirements, priorities, and deadlines
• Convert client needs into clear tasks, timelines, and workflows
• Maintain the agency task management system (Trello/ClickUp/Asana/Sheets)
• Assign tasks to internal teams and track progress daily
• Follow up with team members to ensure deadlines are met
• Manage client approvals, feedback, and revisions
• Ensure deliverables are shared professionally and on time
• Attend meetings when required, take notes, and convert into action items
• Support Upwork/Fiverr operations (organizing messages, tracking leads, follow-ups, proposals using templates)

Required Skills & Experience

• 1–3 years experience in operations, coordination, project management, or account management
• Marketing agency experience preferred
• Good English communication (written and verbal)
• Strong follow-up skills and deadline discipline
• Proficiency in Google Docs/Sheets and task tools (Trello/ClickUp/Asana)
• Strong organization, attention to detail, and time management

KPIs (Performance Measurement)

• Task board updated daily
• 90%+ tasks delivered on time
• Weekly work plan maintained
• Client approvals followed up consistently
• Reduced missed deadlines and last-minute urgent work

Job Type: Full-time

Pay: Rs45,000.00 - Rs60,000.00 per month

Work Location: In person