Operations Manager

The Operations Manager is responsible for planning, directing, and coordinating daily business operations to ensure efficiency, productivity, and high service quality. This role focuses on improving operational processes, managing resources, and ensuring compliance with company policies and regulatory requirements.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Ensure ground operations functions smoothly & cost-effective way.
• Manage and streamline end-to-end cold chain logistics operations while ensuring compliance with industry standards.
• Handle the transportation of temperature-sensitive shipments, including pharmaceuticals and healthcare products.
• Utilize and oversee tools and equipment specific to cold chain logistics to maintain optimal temperature and quality.
• Implement protocols for time and temperature-sensitive shipments.
• Supervise operational teams to meet efficiency and performance benchmarks.
• Build and nurture client relationships to ensure exceptional customer service
• Improve operational management systems, processes and best practices
• Help the organization's processes remain legally compliant
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor KPIs
• Recruit, train and supervise staff
• Manage & record temperature data using Dataloggers & ensure Conditioning, sufficient gel ice and dry ice wherever necessary for temperature intact transportation of bio samples
• Ensure Health & Safety of the Team, assets and shipments

Job Qualifications and Skills Required:

• Education: Bachelor's degree, Logistics / Supply Chain Management, Industrial Engineering, or related field
• Experience: 5 Years or more in similar position
• Certification: 5S , Six Sigma or Kaizen, Finance for Non-Finance - considered as additional Qualification.

Travel Requirements (if any): (Local / Domestic / International) is required.