Operations Manager

Job Summary:

The Operations Manager is responsible for the end-to-end execution and delivery of multi-service contracts across multiple locations. The role ensures operational excellence, financial performance, contractual compliance, and high-quality service delivery across integrated services including facilities management, catering, housekeeping, maintenance, landscaping, laundry, and related support functions.

The role translates contractual requirements into actionable operational plans and ensures delivery within approved budgets, service levels, and regulatory frameworks while driving continuous improvement and client satisfaction.

Key Responsibilities:

Contract Mobilization & Delivery

• Support tendering through operational costing, manpower planning, and feasibility validation
• Develop and execute mobilization and transition plans aligned with contractual scope and timelines
• Ensure site readiness including workforce deployment, permits, compliance, and infrastructure setup
• Stabilize operations during project initiation and transition phases

Operational Management

• Oversee end-to-end service delivery across all contracted services
• Implement operational frameworks, KPIs, and reporting systems
• Ensure achievement of service standards, SLAs, and contractual obligations
• Drive corrective actions to address operational gaps and inefficiencies

Financial Performance

• Monitor budgets, cost structures, payroll, and operational expenditures
• Ensure achievement of revenue targets and margin performance
• Identify and implement cost control and optimization measures
• Review and validate financial and operational reports

Compliance & Quality

• Ensure compliance with statutory, regulatory, local authority, and company requirements
• Implement QHSE and food safety management systems
• Maintain business continuity planning and risk mitigation controls
• Ensure audit readiness and regulatory adherence

Client Relationship Management

• Act as primary operational contact for client representatives
• Conduct regular service reviews and performance discussions
• Resolve operational issues and escalate contractual matters as required

Leadership & People Management

• Lead, coach, and develop Location Managers and site teams
• Drive performance management, KPIs, and workforce accountability
• Ensure alignment with HR policies, labor regulations, and governance standards
• Foster a culture of safety, ethics, and continuous improvement

Demobilization

• Plan and execute structured contract closure and transition processes
• Ensure asset protection and workforce transition coordination

Education & Experience:

• Bachelor’s Degree in Hospitality Management, Business Administration, Operations Management, Engineering, or a related field (required)
• Master’s Degree or equivalent (preferred / advantage)
• Exception: Candidates without the minimum academic qualification may be considered based on strong relevant experience, demonstrated capability, and consistent performance, subject to management approval
• 8–12 years of progressive experience in multi-site, operational, or contract-based environments
• Preferably in catering, food services, or similar compliance-driven industries
• At least 4–5 years in a managerial role with responsibility for:
• Contract performance
• Client relationship management
• Operational delivery
• Financial outcomes

Application Question(s):

• Have you managed a contract end-to-end covering mobilization, steady-state operations, and demobilization?
• What is your level of experience in managing budgets and margin performance across multi-site operations?
• Have you implemented or enforced HACCP / Food Safety and statutory compliance systems across multiple operational sites?
• How often have you directly managed client relationships and handled escalations at operational level?
• Have you directly led, coached, and managed performance of multiple Location Managers or Supervisors across sites?

Work Location: In person