Operations Manager

Duties And Responsibilities

The main point of contact with the client’s management for operational issues.
Managing integration and transition of projects and people.
Data integrity management, analysis, and MIS management.
Service Provider relationship management, negotiation, and internal process flow management.
Service provider service auditing and constant improvement.
Develop and maintain products, services, and pricing.
Partner with cross-functional support teams in improving the tools and systems.
Collaborate with all relevant stockholders to ensure seamless business execution and uphold company values.
Client onboarding and workflow management.
Marketing plans and campaigns coordination.
Client newsletters and promotions.
Perform quality controls and monitor production KPIs.
Management of CRM, data flow, and quality assurance
Lead in identifying and implementing operational efficiency. This includes development, management, and expansion of teams and systems.
Responsible for correct procedures and processes, training, improvement of resource management and developing KPI’s for reporting.

Educational, Skills, And Experience

Bachelor’s degree, preferably in business
6-10 years in product development, vendor management, and operations management role

Qualifications

Ability to communicate with clients, partners, and colleagues at a senior level.
Excellent presentation skills.

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