Operations Manager

A dental operations manager is the backbone of a practice, directing daily non-clinical operations to optimize patient care and business growth. Responsibilities include supervising front-desk staff, managing schedules and inventory, overseeing billing and insurance claims, and ensuring regulatory compliance.

Staff Leadership & Human Resources

• Recruit, onboard, and train administrative and clinical team members.
• Manage staff schedules, handle attendance issues, and process payroll.
• Conduct performance reviews and foster a supportive, team-oriented work environment.

2. Patient Experience & Scheduling

• Oversee patient check-in/check-out, ensuring a welcoming environment.
• Optimize the provider schedule to minimize wait times, maximize chair usage, and balance team resources.
• Handle escalated patient concerns and ensure patient satisfaction.

3. Financial & Revenue Cycle Management

• Manage patient billing, process insurance claims, and oversee accounts receivable.
• Ensure accurate financial reporting, fee collection, and daily payment reconciliation.
• Collaborate with the lead dentist to set quarterly and annual financial goals.

4. Practice Operations & Compliance

• Maintain compliance with health and safety regulations (e.g., OSHA, HIPAA).
• Manage inventory, order dental supplies, and maintain relationships with dental vendors.
• Implement operational workflows to streamline practice efficiency and lower overhead costs.

Qualifications

• Education: Associate’s or Bachelor’s degree in Healthcare Administration, Business, or a related field is typically preferred.
• Experience: 3–5 years of progressive leadership experience, ideally in a dental or medical setting.
• Hard Skills: Proficiency in dental practice management software (e.g., Opendental) and experience with medical billing and coding.
• Soft Skills: Strong conflict resolution, multitasking, organizational, and clear communication skills.

Benefits:

• Dental insurance
• Health insurance

Work Location: In person