Operations Manager

POSITION PURPOSE & OBJECTIVES

An operations manager is responsible for providing leadership for operations personnel and assisting with the estimation process, quality control and safety.

• Manage the operations department for optimum performance, efficiency and profitability.
• Effectively supervise superintendents, estimators and project managers to maximize efficiency and install roof systems according to company expectations for safety and quality workmanship.
• Oversee and/or perform all aspects of operations work, from selling to installation/repair to billing.
• Maintain communication with clients, crews and the company.

REPORTING & CLASSIFICATION

Department

Operations

Department Supervisor

Director of Operations

Direct Supervisor

Director of Operations

Direct Reports

Superintendents, estimators and project managers

SPECIFIC DUTIES, FUNCTIONS & RESPONSIBILITIES

Provide leadership to the operations department and within the company

• Study methods of improving work measurements and performance standards.
• Coordinate preparation of operating reports such as time and attendance records, terminations, new hires, transfers, budget expenditures and statistical performance data.
• Know and stay abreast of design requirements, codes and materials; use expertise to support accurate and competitive proposals and contracts.
• Ensure service vehicles, equipment and employees present a clean and professional image.
• Keep the supervisor informed about significant problems and sales opportunities.
• Meet daily with superintendents and project managers to review the previous and next day’s activities.
• Stay current on new developments and technologies in roofing.
• Partner with the service manager on policy development and training to ensure consistency in repairs, maintenance and service.

Supervise employees for maximum performance

• Review wages and job performance for all operations employees.
• Conduct monthly meetings with project managers and field workers.
• Determine training needs for roofing crews; organize and direct training in safety, quality and customer satisfaction.
• Learn and teach best practices for roofing installation through on-the-job and periodic manufacturer training.
• Teach general roofing best practices, including installation and repair procedures and customer service.
• Recruit, train, mentor and retain a dependable and knowledgeable workforce.

Ensure crews adhere to OSHA and company safety regulations

• Identify situation-specific safety needs.
• Complete and submit accident and injury reports.
• Comply with all safety policies and procedures, set an example, and support company safety goals and objectives.
• Understand and follow safety, operations and administration procedures.

Maintain customer relationships and satisfaction

• Handle customer relationships for all installation work.
• Create and maintain a customer prospect database.
• Affirm that jobs are completed to the quality level promised.

Manage department work flow

• Schedule and coordinate work and track jobs running through the company.
• Determine material needs for projects and submit to purchasing.
• Monitor projects with respect to current status, time and materials.
• Schedule and coordinate all installations, including assigning manpower and vehicles.
• Coordinate the flow of activities relating to work orders and project contracts.
• Perform activities related to project creation, scheduling, documentation, customer satisfaction and follow-up.
• Use advanced planning to maximize productivity of manpower, materials and equipment so jobs start on time and expectations are met or exceeded.

Manage department finances, including budgets and project invoicing

• Review jobs, time tickets and materials invoices for projects.
• Review, submit and give final approval to accounts receivable for all projects.
• Document project discrepancies between budget and actual.
• Review and analyze budget reports and prepare budget modifications and recommendations.
• Monitor accounts receivable for the operations department and keep accounts current.

REQUIRED KNOWLEDGE, SKILLS & ABILITIES

Operations managers must stay familiar with company products and services to maintain company standards, and must be able to track multiple ongoing jobs.

Work Skills

• Work preferences — Enjoy unpredictability and problem solving.
• Effective communication — Convey information, concepts and concerns to people with differing communication styles.
• Oral communication — Speak in a clear, professional manner.
• Written communication — Read and interpret written information.
• Language skills — Read, analyze and interpret reports, contracts and technical documents.
• Technology — Use computers, phones and other technology tools.
• Quality — Inspect work and ensure attention to detail.
• Math — Perform math calculations relevant to roofing work.
• Safety and security — Identify, correct and report unsafe conditions according to company and OSHA standards; use equipment and materials properly.
• Productivity — Meet and exceed productivity standards; work quickly and accurately.
• Cost consciousness — Understand budgeting and its implications to jobs.
• Data research — Collect and research data to the company’s benefit.
• Analysis — Read and interpret blueprints and specifications; conduct roof inspections; and detect and address roof-system problems.
• Roof system knowledge — Understand various roof systems, materials and installation methods.
• Project management — Coordinate projects, communicate changes and monitor progress.

Relational Interaction

Operations managers must exhibit the leadership and management skills necessary to manage work flow, staff and customer relationships.

• Company approach — Build productive working relationships with other department managers and management personnel.
• Supervision — Coach staff members and continually develop supervisory skills.
• Customer service — Be helpful toward customers even in difficult situations.
• Problem solving — Understand complex problems and make decisions that benefit everyone as much as possible.

Leadership, Management & Teamwork

Operations managers must work well with others and within a company system.

• Leadership — Motivate others to perform.
• Management — Juggle schedules — including anticipating weather and its effects — details and outcomes.
• Teamwork — Work with others to accomplish goals.

EDUCATION & EXPERIENCE

Essential

• Roofing production supervision experience
• English fluency
• OSHA 30-hour card
• Valid driver’s license
• Ability to use and learn business technology

Preferred

• Ability to use and learn business technology
• 10 years of roofing production supervision experience
• Bilingual fluency
• CDL
• Specialized training (crane CCL, forklift, manufacturer-authorized trainer, man lift, rigging, roof-system-specific training, cool roofs, CERTA)

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Tempe, AZ 85281