Operations Manager (Amazon Agency)

Job Title: Operations Manager (Amazon Agency)

Full Time: Onsite
Location: Islamabad- Pakistan

About Us

We are a fast-growing Amazon agency focused on scaling brands through performance-driven strategies, systems, and execution. We are looking for a proactive, detail-oriented Operations Manager who can take ownership of workflows, manage our sales pipeline, build and manage a team, and act as a key point of contact for our clients.

Role Overview

This is not a passive role. We are looking for someone who takes initiative, builds systems, manages people, and communicates confidently with clients without constant direction.

You will be responsible for building the operating system, tracking the sales pipeline, coordinating between team members, and ensuring nothing falls through the cracks—while also serving as a bridge between clients and the internal team

Key Responsibilities

Operations & Systems Management

• Build, manage, and optimize workflows using tools like Notion, GoHighLevel, Zapier, and Make
• Create systems to improve efficiency across sales and operations
• Identify bottlenecks and proactively fix them

Sales Pipeline Management

• Track and manage the full sales pipeline (leads → appointments → calls → closing)
• Ensure all leads are properly followed up and nothing is missed
• Maintain CRM accuracy and reporting

Team Coordination & Delegation

• Assign tasks to appointment setters, sales reps, and other team members
• Follow up to ensure tasks are completed on time
• Act as the bridge between different functions (sales, operations, etc.)

Hiring & Team Management

• Assist in hiring new team members (e.g., account managers, sales reps, support roles)
• Help onboard, train, and coach new hires
• Monitor team performance and ensure accountability
• Continuously improve team processes and performance standards

Client Communication & Account Management

• Serve as a main point of contact for clients
• Manage day-to-day client communication professionally and proactively
• Act as a bridge between clients and the project management team
• Ensure client needs are clearly communicated, understood, and executed internally
• Provide updates, follow-ups, and ensure a high-quality client experience
• Handle issues or escalations with professionalism and problem-solving mindset

Qualifications

• Strong experience with:
• Notion
• GoHighLevel (or similar CRM)
• Automation tools (Zapier, Make, etc.)
• Proven ability to:
• Manage systems and workflows
• Track and optimize pipelines
• Work independently without constant supervision
• Experience in hiring, training, and managing team members
• Strong client communication and stakeholder management skills
• Fluent in English communication (written & verbal)
• Highly organized and detail-oriented
• Strong problem-solving mindset

What We’re Looking For

• Proactive – you don’t wait to be told what to do
• System thinker – you naturally organize chaos into structure
• Leadership mindset – you can manage and elevate others
• Client-facing confidence – you can represent the company professionally
• Ownership mindset – you treat the business like it’s yours
• Reliable & responsive – things get done because of you
• Tech-savvy – comfortable learning and implementing new tools quickly

Nice to Have

• Experience working with Amazon sellers or agencies
• Experience in sales operations or lead management
• Background in startups or fast-paced environments

Why Join Us

• High-impact role with real ownership
• Bonus incentive structure tied to company growth
• Opportunity to build and lead a team
• Direct exposure to clients and business growth
• Fast-paced, growth-focused environment
• Clear path to a senior leadership role

How to Apply

Apply through the following options:

Whatsapp: +92 339 0915694 Send your CVs to: hr@extremebranding.co.uk

Work Location: In person