Operations Manager - Comcast CSA

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

The Operations Manager job description centers on overseeing the day-to-day activities of a business to ensure efficiency, productivity, and profitability. They are the vital link between high-level strategy and execution, managing people, processes, and resources across various departments.

Key Responsibilities

The duties of an Operations Manager generally fall into four core areas:

1. Process Management & Optimization

• Develop and Implement Systems: Design, implement, and continuously review operational policies and procedures to streamline workflows and maximize organizational effectiveness.
• Efficiency and Cost Reduction: Identify and address operational inefficiencies, using methodologies like Lean Six Sigma, to reduce waste, lower costs, and improve output quality.
• Quality Assurance: Establish and monitor Quality Assurance (QA) protocols and Key Performance Indicators (KPIs) to ensure products or services consistently meet high standards and customer expectations.

2. Strategic Planning & Financial Oversight

• Formulate Objectives: Contribute to the development of strategic and operational objectives that align with the company's long-term goals.
• Budget Management: Oversee and manage departmental budgets, forecasts, and resource allocation to ensure operations remain cost-effective and within financial constraints.
• Performance Monitoring: Track, analyze, and report on operational data and KPIs to senior leadership, identifying trends and recommending data-driven improvements.

3. Team Leadership & Human Resources

• Supervise and Lead: Provide inspired leadership and guidance to the operations team and other direct reports, fostering a culture of accountability and continuous improvement.
• Staffing and Training: Collaborate with HR on staffing needs, which may include recruiting, hiring, training, and performance management for operations staff.
• Interdepartmental Collaboration: Act as a central point of contact, ensuring effective communication and cooperation between departments (e.g., finance, sales, IT) to achieve cohesive organizational goals.

4. Supply Chain, Compliance & Risk Management

• Resource and Inventory Management: Oversee the procurement of materials, manage inventory levels, and optimize supply chain processes (e.g., warehousing and logistics).
• Compliance: Ensure that all operational activities adhere to internal policies, industry regulations, safety standards, and local, state, and federal laws.
• Vendor Relations: Manage and cultivate relationships with external vendors and suppliers, including contract negotiation and ensuring service delivery.

Required Skills and Qualifications

A successful Operations Manager typically possesses a blend of management, analytical, and interpersonal skills.

Skills & Competencies

• Leadership and Delegation: Ability to motivate, guide, and effectively delegate tasks to a diverse team.
• Problem-Solving: Strong aptitude for identifying, analyzing, and quickly resolving complex operational issues and bottlenecks.
• Analytical & Data-Driven: Proficiency in analyzing financial and operational data to make informed strategic and tactical decisions.
• Communication: Excellent written and verbal communication skills for liaising with employees, vendors, customers, and senior stakeholders.
• Organizational: Exceptional organizational and time management skills to handle multiple competing priorities and complex processes.

Educational Background

• Education: A Bachelor's degree in Business Administration, Operations Management, or a related field is typically required.
• Experience: Several years of proven success in an operational or supervisory role, demonstrating a track record of driving efficiency and improving processes.
• Preferred: Advanced qualifications like an MBA or professional certifications such as Lean Six Sigma are often highly valued.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!