Operations Manager Express

Join us as an Operations Manager Express at Emirates.

Job Purpose: We are a world leader in air cargo, possessing a geographical advantage that enables us to reach over 140 destinations across 6 continents. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations.

Job Description: Launched in April 2025, Emirates Courier Express is a global door-to-door delivery solution that aims to make end-to-end shipping as fast, reliable, and flexible as possible. The Express Operations Manager will lead the Courier Express operations, driving productivity and resource optimization to meet operational goals while ensuring quality, safety, and regulatory standards and procedures are not compromised.

In This Role You Will:

• Manage top-line express operational activities and enable the right people with the right skills to be assigned at the right time.
• Provide leadership and direction to the express operations team in areas such as performance management, upskilling, and recognizing development needs within the team.
• Develop and maintain professional relationships with internal and external departments to positively enable department objectives.
• Evaluate team performance against established goals and objectives and provide meaningful and constructive feedback to individuals.
• Manage conduct and conflict within the team in line with relevant policies and procedures, ensuring consistency and objectivity.
• Lead monthly team meetings to ensure safety, security, and regulatory standards are applied without compromise.
• Ensure all safety incidents and accidents are investigated effectively, providing guidance and ensuring adherence to regulatory obligations.
• Prepare daily hub operations and express hub service level reports and recommend changes to maintain and continuously improve express Service Delivery.
• Recommend changes to Standard Operating Procedures as appropriate and encourage teams to participate in continuous improvement initiatives and new ways of doing things.
• Ensure all deviations are handled, recorded, and escalated as per controlled documents (QMS and Work Instructions), demonstrating compliance with internal and external requirements.

Qualification: To be considered for the role, you must meet the below requirements:

• Bachelor's Degree or Honours with 8+ years of experience in Express/Courier Logistics.
• 8+ years of experience in a courier and express Cargo operations environment, including at least 5 years at a supervisory/management level.
• Knowledge of global express operations and the area cargo environment, including network and customs formalities.
• Proven ability to lead and develop staff.
• PC-based skills, including Microsoft Word/Excel/E-Mail.
• Fluency in English is essential.

At Emirates, we are committed to providing our employees with opportunities to grow and develop in their careers. We offer an attractive tax-free salary, generous travel benefits, including discounted flights and hotel stays around the world, an excellent leave and healthcare package, transport benefits, life insurance, and more.

Emirates is an equal opportunities employer. We welcome applications from qualified candidates, and we are committed to providing a work environment that is free from discrimination and harassment.