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Operations Manager, External Fulfillment

DESCRIPTION

This role will be responsible for leading Amazon’s 3PL fulfillment centers in Ankara. Key responsibilities are interfacing with the Third Party Logistics (3PL) providers and being the main POC for all internal Amazon teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for the 3PL operations. The main objective is to continuously improve the level of service that the 3PL provides to our customers. On top of running the daily operations, 3PL Operations Manager will be also responsible for both launch and improvement projects and will contribute to the development of Amazon’s flexible & customer-centric fulfillment in Turkey.

Key job responsibilities

Manage and control performance, cost and capacity of External Fulfillment Logistics provider (3PL).
Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL.
Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders.
Prioritize projects and software feature requests, evaluate and set stakeholder expectations.
Ensure for each integration that requirements and resources both internal / external are available to deliver success.
Work closely with technical development teams to deliver features which are customer-focused, scale able, auditable and iteratively developed.
Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management.
Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale.

BASIC QUALIFICATIONS

Bachelor’s degree in Engineering, Business Administration or a related field
Fluency in English
Minimum 3 years of experience in Operations/Supply Chain/Logistics

- Strong data analysis skills - ability to produce, interpret and draw conclusions from data

PREFERRED QUALIFICATIONS

Proven operations leadership experience in a similar fast-paced process driven manufacturing, production or distribution/logistics environment

- Strong data analysis skills - Ability to produce, interpret and draw conclusions from data

Sound business judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position
Excellent communication skills with the ability to communicate and influence effectively at all levels
Past experience or study of startup operations and/or 3PL environments
Team player who can facilitate successful project work, operating to deadlines • Theoretical and practical knowledge of Lean techniques such as Kaizen or Six Sigma

- Technical expertise - Solution-driven approach to systems & processes

Experience with analytical tools such as data warehouse tables: SQL / Visual Basic / Power BI
Masters degree in (Industrial/Mechanical) Engineering, Operations, Business Administration, or a related field

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