Operations Manager (High-Growth, Founder-Mentored Role)

About Neovara

Neovara is a fast-growing Back-Office-as-a-Service (BOaaS) company headquartered in Dubai. We deliver world-class operational, finance, IT, marketing and analytics support to premium wine, spirits, and lifestyle businesses worldwide. With clients across Europe and the Middle East, and a global remote team, we are scaling rapidly and need exceptional talent to help us grow.

The Role

We are hiring a driven, ambitious, and high-potential Operations Manager who wants to grow into a future leadership role.

You will be mentored directly by our founder & CEO — a seasoned, award-winning entrepreneur — and trained to own and scale Neovara’s operational delivery. This is not a 9-to-5 role: you will be expected to put in 60–70+ hours per week in a fast-paced, high-intensity environment.

In return, you’ll gain hands-on mentorship, fast career progression, performance bonuses, and the potential for equity ownership as Neovara scales.

Key Responsibilities

• Take full ownership of day-to-day operations : client delivery, SLAs, onboarding, reporting, and issue resolution.
• Work closely with the tech/data team to shape the tools, dashboards, and processes needed to deliver at scale.
• Ensure flawless client management : manage expectations, resolve escalations, and keep clients engaged and satisfied.
• Build and optimise processes, SOPs, and workflows that allow Neovara to scale globally.
• Partner directly with the CEO on operational strategy, reporting, and performance reviews.
• Drive a culture of excellence and accountability within the operations team.

What We’re Looking For

• 3–5 years of experience in operations, consulting, client delivery, or data/tech-enabled roles.
• High intellectual horsepower — you learn fast, solve problems creatively, and think like an entrepreneur.
• Strong tech literacy and comfort working with data, KPIs, and digital tools.
• Exceptional organisation, communication, and client management skills .
• Willingness to work intense hours (60–70+/week) in a high-growth startup environment.
• A “whatever it takes” mindset, with the ambition to rise into senior leadership.

What We Offer

• Direct mentorship from the founder & CEO.
• A career-accelerator role with fast growth potential into Head of Operations.
• Performance-based bonuses tied to client satisfaction and SLA delivery.
• Equity stake potential for long-term contributors.
• Exposure to global clients across wine, spirits, and lifestyle sectors.

How to Apply

If you are ambitious, smart, and ready to commit to an intense but career-defining journey, send your CV and a short statement on why you’re the right fit to hello@neovara.io