E-Commerce Operations Manager

Key Responsibilities1. Operations Management

• Oversee daily e-commerce activities including order processing, shipping coordination, returns, and cancellations.
• Manage product uploads, updates, and catalog accuracy (pricing, descriptions, images, etc.).
• QC for listed items by individual sellers and making sure that it follow all guidelines.
• Ensure smooth authentication flow for luxury items.
• Coordinate with logistics partners (e.g., DHL, Aramex) to ensure timely deliveries and resolve shipping issues, and Customs clearance processes are followed.
• Manage Development Operations and coordination with different teams ( Web - Apps - Backend )
• QA for Apps and Website before giving the green light to release.
• Prioritize Development based on how critical it is.

2. Seller Management

• Onboard new sellers and guide them through product listing policies.
• Monitor seller performance and ensure compliance with platform standards.
• Act as a liaison between sellers and internal teams for problem-solving.

3. Customer Service

• Manage and resolve customer inquiries and complaints promptly via email, WhatsApp, and other channels.
• Work closely with the authentication and logistics teams to provide real-time updates to customers.
• Implement strategies to improve overall customer satisfaction and retention.

4. Reporting & Analytics

• Generate daily and weekly operational reports (orders, returns, inventory, seller activity).
• Identify process bottlenecks and suggest improvements for operational efficiency.
• Track KPIs such as order fulfillment time, return rates, and seller performance metrics.

5. Marketing Support

• Support marketing campaigns by coordinating product promotions and discounts.
• Ensure accurate execution of campaign timelines and featured product listings.
• Collaborate with the marketing team to improve customer experience during peak seasons.

QualificationsEducation & Experience

• Bachelor’s degree in Business, Marketing, or related field (preferred).
• 2+ years of experience in e-commerce operations or marketplace management, ideally within fashion or retail.
• Familiarity with luxury fashion brands and products is a strong advantage.

Technical Skills

• Proficiency in e-commerce platforms and order management systems.
• Strong Excel/Google Sheets skills for reporting and data management.
• Basic knowledge of SEO and digital marketing is a plus.
• Experience with logistics platforms like DHL, Aramex, etc., preferred.

Soft Skills

• Excellent communication skills (English required, Arabic is a plus).
• Strong organizational and problem-solving abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Attention to detail with a customer-first mindset.

Compensation & Benefits

• Salary: 5,000 AED/month.
• Opportunity to grow with a fast-scaling luxury e-commerce business.
• Supportive, dynamic, and innovative work environment.

Job Type: Full-time

Pay: AED5,000.00 per month

Language:

• English (Required)

Location:

• Dubai (Required)