Operations Manager

Job Title: Operations Manager

Location: UAE
Department: Operations
Type: Full Time – Shift Work

About Us:

Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.

Our business is split into two key areas:

• Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.
• Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.

With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.

The Role:

Lead vertiport operations across the UAE, ensuring safety, efficiency, and compliance, while delivering excellent customer service. Responsibilities include managing ground staff, coordinating services, and engaging with key stakeholders to ensure smooth daily operations.

Key Responsibilities:

Vertiport Operations & Compliance: Oversee daily vertiport activities, ensuring safety, efficiency, and full compliance with local and international aviation regulations.

Team & Personnel Management: Recruit, train, schedule, and manage ground staff, security teams, and administrative personnel to ensure smooth operations.

Ground & Facility Services: Coordinate ground operations such as marshalling, charging, passenger handling, and facility maintenance to meet safety and service standards.

Customer & Stakeholder Relations: Engage with operators, pilots, passengers, regulators, and local communities to deliver excellent service and foster positive relationships.

Security & Emergency Planning: Lead the implementation of security protocols and emergency response plans, ensuring readiness through regular drills and collaboration with authorities.

Performance & Reporting: Monitor operational performance through data analysis, maintain accurate records, and provide regular updates to management and regulatory bodies.

About You:

Aviation Expertise: 7+ years in aviation operations (airport or heliport), with at least 3 years in a leadership role; strong understanding of aviation regulations, safety, and emergency planning.

Leadership & Ownership: Proven ability to lead teams and manage complex operational projects end-to-end in regulated environments.

Communication & Influence: Excellent written and verbal communication skills, with the ability to build relationships and influence regulators and stakeholders effectively.

Problem-Solving & Decision-Making: Strong analytical skills with the ability to resolve issues quickly and think proactively under pressure.

Customer & Safety Focused: Dedicated to high-quality service delivery and maintaining a safety-first mindset in all operations.

Adaptability & Commitment: Highly motivated self-starter who embraces challenges, learns quickly, and is committed to advancing new mobility solutions like AAM.

Language & Technical Skills: Fluent in English (Arabic Speaking is an Advantage); skilled in structuring documentation and presentations, with strong attention to detail and organizational capabilities.

What We Offer:

• Competitive salary
• Medical Coverage
• Employment Visa
• Opportunity to work in an innovative and growing industry
• A collaborative and dynamic work environment with ample opportunities for professional development

How to Apply:

If you’re passionate about Vertiports Operations and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.

Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.