Operations Manager – Island Tea Café (Dubai)

About the Role:

We are looking for an experienced Operations Manager to oversee and optimize daily café operations, ensure high-quality guest experiences, and lead a motivated team.

This role is ideal for someone passionate about specialty beverages, customer service, and operational excellence in a fast-paced café environment.

Key Responsibilities:

● Oversee day-to-day café operations across multiple branches.

● Ensure all outlets adhere to brand standards for quality, service, and cleanliness.

● Implement operational policies, standard operating procedures (SOPs), and

ensure compliance.

● Monitor stock levels, manage inventory, and coordinate with suppliers for timely

deliveries.

● Lead, coach, and mentor store managers, supervisors, and front-of-house staff.

● Conduct staff training on product knowledge, customer service, and operational

procedures.

● Manage staff schedules, labor costs, and performance evaluations.

● Ensure consistent, high-quality guest experiences in line with brand standards.

● Handle guest complaints and feedback promptly to maintain high customer

satisfaction.

● Monitor café ambiance, cleanliness, and overall guest satisfaction metrics.

● Track sales, revenue, and profitability for each branch.

● Analyze operational data to identify trends, opportunities, and areas for

improvement.

● Work closely with management to set targets and achieve business objectives.

Requirements:

● Bachelor’s degree in Hospitality, Business Administration, or related field.

● At least 4-5 years’ experience in food & beverage operations, preferably in cafés,

tea houses, or quick-service restaurants.

● Strong leadership and team management skills.

● Knowledge of café operations, inventory management, and cost control.

● Excellent communication and problem-solving skills.

● Ability to work flexible hours, including weekends and holidays.

● Proficiency with POS systems and basic financial reporting.

● Knowledge of UAE labor and health & safety regulations.

Job Type: Full-time

Pay: From AED5,000.00 per month