Operations Manager, Marketplace and Rider, UAE

Optimize Marketplace: Analyze data to understand marketplace dynamics and rider/driver behavior, identifying opportunities for improvement and informing key decisions in the UAE.

Drive Innovation: Develop and implement creative solutions to operational challenges, continuously improving existing processes and designing new ones.

Lead Product Initiatives: Manage the launch and optimization of new product offerings in the UAE, ensuring successful adoption and impact.

Leverage Data: Build and utilize dashboards and analytical frameworks to proactively identify issues, provide actionable insights, and support data-driven decision-making especially around Rider analysis.

Collaborate Cross-Functionally: Partner with local, regional, and global teams to address business challenges and ensure local insights inform broader strategies.

Understand Customer Needs: Utilize data to deeply understand the needs of existing and prospective riders, identifying key use cases and experience drivers.

Develop Value Propositions: Identify and refine compelling value propositions for target rider segments, aligning global product offerings with their needs.

Execute Go-to-Market Strategies: Collaborate with Operations and functional teams to define and implement effective go-to-market plans for rider initiatives.

Solve Problems Analytically: Partnering with EMEA Central Ops, use data to identify root causes of issues, drive decisions, and implement effective solutions to improve product and feature performance.

Manage Stakeholders: Build strong relationships and effectively manage stakeholders across various Operations and functional teams.

Drive Projects: Independently manage and execute multiple complex projects in a fast-paced environment.