Operations Manager (Tourism Company)

Key Responsibilities

1. Tour Operations & Coordination

• Oversee all tour arrangements — hotel bookings, transfers, guides, meals, excursions, etc.
• Ensure all services are delivered according to the client’s itinerary and quality standards.
• Coordinate between local offices, international partners, and ground staff.
• Supervise and monitor guides, drivers, and tour escorts.
• Handle last-minute changes, complaints, or emergencies efficiently.

2. Supplier & Partner Management

• Negotiate contracts and rates with hotels, transport companies, and activity providers.
• Build and maintain strong relationships with suppliers and overseas agents.
• Evaluate supplier performance and ensure compliance with company standards.

3. Team Management

• Lead and support operations executives and tour coordinators.
• Conduct regular team briefings and training sessions.
• Manage staff schedules and ensure workload balance.

4. Budget & Cost Control

• Prepare tour costing, quotations, and operational budgets.
• Monitor expenses and ensure profitability targets are met.
• Approve supplier invoices and ensure accurate billing.

5. Quality Assurance & Customer Service

• Implement quality control procedures for all tour services.
• Collect post-tour feedback and take corrective action where needed.
• Ensure high customer satisfaction and repeat business.

6. Reporting & Documentation

• Maintain detailed tour files, reports, and correspondence.
• Generate performance reports on tours, suppliers, and staff.
• Ensure compliance with local tourism laws and safety regulations.

Skills & Qualifications

• Bachelor’s degree in Tourism, Hospitality Management, or related field.
• 5–10 years of experience in travel/tour operations (inbound/outbound).
• Strong knowledge of regional destinations (UAE, GCC, Asia, Europe, etc.).
• Excellent communication and negotiation skills.
• Proficiency in reservation systems, Microsoft Office, and travel software (Amadeus, Galileo, Tourplan, etc.).
• Leadership and team management capabilities.
• Crisis management and problem-solving skills.
• Multilingual ability (English essential; Arabic/Korean/other languages an advantage).

Job Types: Full-time, Permanent

Education:

• Bachelor's (Required)

Experience:

• Travel & Tourism: 5 years (Required)

Language:

• English (Required)

Location:

• Dubai (Required)