Operations Manager (UAE National)

About the Role

We are seeking a highly motivated and a dynamic Operations Manager (Emirati) to support the planning, implementation, and day-to-day management of UAE Pavilion operations at World Expos.

This role involves supporting daily operational functions, coordinating staffing and logistics, managing multiple workstreams simultaneously, and ensuring seamless operations, visitor experiences, and support services throughout the lifecycles of the UAE pavilion in Expos.

The role requires an organized and proactive candidate who is comfortable working in high-pressure, multicultural environments.

Key Responsibilities

Operational Planning & Delivery

• Assist in the design and implementation of operational plans, procedures, and service models a cross pavilions.
• Assist in managing and coordinating with several vendors and contracts.
• Monitor daily operations, ensuring efficient execution and resolution of any arising issues.
• Contribute to pavilion readiness a cross all functions including visitor services, facilities, security, and logistics.

Team & Staffing Management

• Oversee onboarding, training, and performance support for operational staff.
• Ensure team preparedness through training plans, operational briefings, and development programs.
• Support staff welfare, productivity, and engagement across multiple locations.

Logistics, Compliance & Vendor Management

• Review operational guidelines set by organizers and ensure strict compliance.
• Liaise with government entities, event authorities, and regulatory bodies.
• Lead procurement activities, manage vendors, and track contractual deliverables.
• Ensure all operational work follows safety, legal, and quality standards.

Stakeholder, VIP & Protocol Coordination

• Oversee VIP visit management in collaboration with protocol and event teams.
• Coordinate cross-functional teams, partners, and external stakeholders to support strategic objectives.
• Represent the operations function in internal and external meetings.

Financial & Administrative Oversight

• Support budgeting, forecasting, and expense tracking across operational activities.
• Review financial summaries, audits, and operational reporting.
• Maintain accurate records, documentation, and operational control frameworks.

Reporting & Knowledge Management

• Lead the preparation of progress updates, operational dashboards, and management reports.
• Contribute to post-event reviews, lessons learned, and knowledge transfer documentation.
• Support long-term planning and continuous improvement initiatives.

Education & Experience

• Bachelor’s degree in Operations Management, Business Administration, Events Management, or related field.
• Minimum 5+ years’ experience in operations management, ideally in government-related entities, exhibitions, global events, or large-scale public operations.
• Experience with international events, expos, or high-profile projects is a strong advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication skills in Arabic & English.
• High level of organization, attention to detail, and ability to manage multiple priorities.
• Ability to work under pressure in dynamic and multicultural environments.
• Strong stakeholder management and vendor coordination experience.
• Proficiency in Microsoft Office and scheduling tools.

Other Requirements

• Knowledge of major event operations, international exhibitions, or pavilion management is an advantage.
• Willingness to travel internationally for extended periods.