Operations Manager, Wholeale & E&S

What you’ll be doing

• Creating scalable infrastructure across Wholesale and Programs teams to ensure optimal resource utilization in support of the organization’s growth, including team structure, staffing models and identification of common process opportunities
• Ensuring adequate support to the Wholesale and Programs underwriting segments to deliver profitable growth goals in line with longer-term strategic plan (i.e., providing proactive workforce planning in line with projected timing of growth and peak cycles)
• Establishing strong partnerships with key business leaders across Wholesale and Programs segments through regular cadence of communication of team’s performance and proactive acknowledgement / resolution of issues; also developing frequent touchpoints to stay close to business strategies to make any needed adjustments (e.g., headcount, process improvements)
• In collaboration with the Head of UW Operations, establishing talent development roadmap for Wholesale and Programs teams into both underwriting and operational roles based on strategic capability mapping, training and development plans and proactive workplace planning. Partnering with stakeholders across core shared functions (e.g., ESS, premium reporting) to enable seamless handoffs, ensure adherence to SLAs and continuous improvement, optimizing work across offshore enterprise shared services, onshore underwriting support and underwriting as well as automated solutions
• Developing, implementing and maintaining core reporting, metrics / KPIs / SLAs to enable proactive monitoring of individual and team performance, active communication to core stakeholders on service delivery (particularly issues), and identification of ongoing training and continuous improvement opportunities
• Developing innovative solutions for process improvement to enable more efficient staffing models and improve customer experience / turnaround times (e.g., use of AI use cases)
• Partnering with Legal and Regulatory functions to monitor and remediate any compliance issues across Wholesale and Programs teams in timely manner
• Identifying and developing standardized business processes to promote consistency / transparency to drive efficiency and increase scalability of operating model
• Serving as a trusted partner and service advisor to the Head of UW Services and teams
• Owning the risk control profile and assessment for risks, ensuring that risk registers are updated as appropriate for these risks

What you’ll bring

We’re looking for someone who has these abilities and skills:

• Ability to thrive in a fast paced and evolving business environment.
• Proficient in Guidewire solutions to support core operations.
• Expertise in leveraging digital tools to facilitate accelerated business workflows
• Proven track record in building and leading strategy for new business.
• Must have direct Underwriting Services experience; specifically, having led strategy with proven expertise in operations management (including middle office, claims and legal/regulatory) and track record in overseeing large teams
• Skills to work with and guide other members of the Underwriting Services and Americas teams to support the implementation of the relevant business projects with strong strategic impact for Wholesale and Programs.
• Proven track record of delivering on a budget.
• Experience navigating and managing cross-functional engagement.
• Ability to inspire a culture of operational excellence and relentless performance management as well as client satisfaction.
• Capacity to effectively navigate AXA Group organizational culture, using empathy, collaboration, and inclusion to create business impact.
• A solid track record of delivering sustainable business impact
• Excellent ability to influence strategically
• A history of leading diverse teams, creating strong engagement, and building high performance for self and others to reach new heights in pursuit of common goals
• Awareness and understanding of AXA XL’s global business strategy. While this is an Americas focused business, the successful candidate must bring and be interested in leading and influencing a diverse set of global stakeholders throughout AXA Group

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we offer

Inclusion

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD 104,00 – 182,000.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2025.