Operations & Sales Support Executive (HubSpot)

About DeskFrnd

DeskFrnd is a UK-focused Business Process Outsourcing (BPO) company providing operational, administrative, and digital support services to international clients. As part of our client portfolio, we are hiring on behalf of a fast-growing UK-based EdTech company.

As the client is an international EdTech organisation that supports schools in building strong, values-driven cultures through wellbeing tracking, character development, and goal-setting tools. The organisation works with schools across the UK, UAE, and other international markets, helping leadership teams create happier, healthier, and more successful students

Role Overview

This role combines executive support, HubSpot CRM management, sales administration, and customer success coordination. You will support YouHQ’s senior leadership team by managing schedules, maintaining clean and accurate CRM pipelines, supporting outbound outreach, and coordinating customer success activities for schools.

This is an operations-heavy, responsibility-driven role, ideal for someone who enjoys structure, systems, and working across multiple business functions, and who has strong hands-on experience with HubSpot.

Key Responsibilities1. Executive Support

• Manage diaries, schedules, and meeting logistics for the CEO and Engagement Director
• Coordinate online meetings, demos, and internal sessions
• Monitor and prioritise inboxes as required
• Prepare agendas, capture action points, and follow up on assigned tasks

2. HubSpot CRM Administration (Sales & Customer Success)

• Maintain accurate CRM records across Sales and Customer Success pipelines
• Create, update, and optimise workflows, sequences, dashboards, and reports
• Manage deal stages, tasks, and follow-ups to ensure clean, reliable data
• Support ongoing CRM improvements and automations

3. Sales Administration & Outreach Support

• Assist in building and executing outbound sequences in HubSpot
• Prepare lead lists and segmentation for outreach
• Support email and LinkedIn outreach campaigns
• Track outreach performance and prepare weekly reports
• Coordinate demo bookings and ensure timely follow-up with prospects

4. Customer Success Administration

• Assist with onboarding workflows for new schools
• Track engagement, platform usage, and renewal stages
• Prepare customer success reports and follow-up actions
• Coordinate communications for training sessions, webinars, and school support
• Ensure customer success documentation remains accurate and up to date

Skills & Experience RequiredEssential

• Proven hands-on experience using HubSpot (Sales Hub required; Service Hub is a strong advantage)
• Exceptional organisational and time-management skills
• Strong administrative and operations experience
• Excellent written and verbal English communication skills
• Confidence supporting outreach tasks and customer communication
• Ability to multitask and prioritise across multiple stakeholders
• High attention to detail and data accuracy

Desirable

• Experience in EdTech, SaaS, or education-focused organisations
• Experience supporting senior executives
• Familiarity with sales and customer success processes
• Comfortable working in a fast-paced startup or scale-up environment

Personal Attributes

• Proactive and solution-focused
• Comfortable working independently in an on-site environment
• Friendly, professional, and confident when dealing with customers
• Tech-savvy and process-driven
• Thrives in a role combining people support, systems, and operations

What We Offer

• Competitive salary (based on experience)
• Long-term opportunity supporting an international EdTech client
• Professional, structured, and growth-oriented work environment

Job Type: Full-time

Pay: Rs80,000.00 - Rs120,000.00 per month

Work Location: In person