Operations & Service Standards Manager

To Apply

To be prioritized in the interview process, please email a short 2–3 minute video introducing yourself and explaining why you would be a great fit for this role.

Please send your video to: stephanie@acelimousinesvce.com

Position Summary

We are seeking an Operations & Service Standards Manager to oversee the performance, professionalism, training, and accountability of our chauffeur, detailing, and maintenance teams.

This position is responsible for maintaining high service standards, ensuring employees are properly trained, enforcing company expectations, conducting interviews, onboarding new team members, and holding employees accountable for performance.

The ideal candidate comes from a hospitality, hotel, transportation, airline, customer service, operations, or service management background and has experience leading teams, enforcing standards, and developing employees.

Ideal Candidate

This is not a desk job. The ideal candidate enjoys being in the field, conducting ride-alongs, working directly with employees, solving problems, and maintaining high standards.

They lead by example, earn respect through consistency, and are comfortable coaching, training, and holding employees accountable. They understand that great service starts with great people and take pride in building a professional, reliable, and customer-focused team.

Responsibilities

Team Leadership & Accountability

• Manage the day-to-day performance of chauffeurs, detailers, and mechanics
• Maintain high standards of professionalism, appearance, attendance, and accountability
• Conduct coaching conversations, performance reviews, and corrective action when necessary
• Recognize and reward top-performing employees
• Address performance issues quickly and professionally

Recruiting & Onboarding

• Conduct interviews and evaluate candidates for professionalism, attitude, and cultural fit
• Assist with hiring decisions and onboarding
• Work closely with recruiting efforts to ensure staffing needs are met
• Ensure new employees are properly trained and set up for success

Training & Service Standards

• Conduct ride-alongs and field evaluations
• Lead ongoing training and development programs
• Ensure chauffeurs consistently meet uniform, appearance, and customer service standards
• Reinforce company procedures and expectations
• Lead regular team meetings and training sessions

Operations & Quality Control

• Monitor customer feedback and investigate service-related concerns
• Ensure vehicles are maintained, clean, and presentation-ready
• Partner with dispatch, operations, and safety personnel to ensure consistent execution
• Identify areas for improvement and help implement practical solutions

Qualifications

• 3+ years of management or supervisory experience
• Experience leading teams in hospitality, transportation, customer service, operations, hotels, airlines, retail, or a related field
• Strong interviewing, coaching, and employee development skills
• Excellent communication and conflict-resolution abilities
• Comfortable holding employees accountable and having difficult conversations
• Strong organizational and follow-up skills
• Experience with luxury hospitality or Forbes-style service standards is a plus
• Transportation industry experience is preferred but not required

Compensation & Benefits

• $65,000 - $75,000 per year, based on experience
• Performance Bonus
• Paid Time Off (PTO)
• Health Insurance
• 401(k)

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person